Contact

To get in touch or to leave a comment please complete the web form here…

Alan – We would like to purchase two halo little professor chairs in antique leather however, it seems they don’t do this any more at John Lewis. Can we order a special? Regards
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Hi Alan and thanks for getting in touch. The Little Professor chairs are made to order and are currently not in stock. There is, however, a ready-made range which are normally held in stock and the Antique Whisky option is one of them. Regrettably, it’s also the most popular and is, alas, also out of stock.

It’s likely to be well into the New Year before they become available again, I am afraid. Sorry for the inconvenience, it’s taking a while for the world to bounce back to normal and nobody is more frustrated by this than we are. Best wishes.

Liz – I am interested in the 3 seater sofa. We already have chairs and table purchased from John Lewis. Can you tell me the delivery details of the sofa!
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It depends which sofa it is Liz? Some are available for 7 day delivery, some are made to order and will typically take much longer.

Jayne – Hi I recently ordered double Berlin wardrobe unfortunately it doesn’t fit. The delivery drivers were extremely helpful and said there was a wardrobe slightly lower in this range as a double wardrobe. They also suggested possibility of top not being glued down so could remove screws and top to help get up the stairs. I can’t see another version on very can you assist me in purchasing this wardrobe?
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Sorry to hear about this Jayne but both of the wardrobes in the Berlin range are the same height. The wardrobes are also only supplied in a part-assembled state I am afraid an not be supplied un-glued since this would make them, essentially, a self-assembly furniture piece.

I hope you manage to find a suitable alternative. Kind regards.

John – What are the internal dimensions of the abacus narrow cupboard?
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Hi John, I currently only have external dimensions for the Abacus range. I will update this response in due course and thank you for your patience.

The dimensions are W41 x D40 x H62 cm. Sorry for the delay.

Louise – I’m interested in buying a Halo Little Professor Petite 2 seater sofa but would like to try it out before I buy it. Do you have anywhere we can view it?
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Hi Louise, the Little Professor range is currently out of stock and not on display in stores. There is currently an 18 week lead time for the 2-seater sofa.

Sorry I could not more helpful. Best wishes.

Ingrid – I’m desperately trying to buy an Estate dining table from John Lewis for quite some time. When they do come available online they sell out in minutes and I’m not fast enough to secure one. Surely such a popular range must be sold by some other retailer could you let me know where to go to buy it ?? Thanks
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Hi Ingrid. The Estate Dining Range is exclusive to John Lewis & Partners and is not sold anywhere else. I apologise for the stock issue and thank you for your patience. I appreciate the frustration.

Sue – John Lewis have advised me they do not have any Hemingway dining furniture and have no idea whether they will get any in the future. Surely, someone else out there must be trying to sell your furniture? Please let me know where to go to buy them. Thanks
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Hi Sue, I can assure you that the Hemmingway Dining Range is currently out of stock and not available to buy anywhere else. Some pieces will be available in the next few weeks though. Thanks for your patience.

Deirdre – Hi can you tell me when I can purchase/ order a MIAMI three seater sofa in mustard. “Very “do not have it in stock. Thanks
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Hi Deirdre – I am afraid the Miami sofas are currently out of stock. Best wishes.

Agnieszka – Hi ,I am looking for Camberley 5 drawers chest dark oak, unfortunately your website is not opening when I try to buy

Hi Agnieszka – The Camberley option you require is currently out of stock. Sorry for the inconvenience.

Annmarie – Hello I ordered via “Very Catalogue” a furniture bundle of Versailles 1 x single wardrobe, 2 x bedside tables & chest of drawers in Indigo & white. I ordered the pre-assembled version to make our lives easier. Unfortunately although I did measure prior to ordering this bundle. When the delivery drivers tried to get the wardrobe upstairs to our first floor it would not go upstairs as ceiling height about 2.5cm to low to allow it to be manhandled into a position to then get it up the stairs.

The drivers suggested I keep the bedside tables & chest of drawers & check with Very if they could provide a non-glued version of the same wardrobe. I found “Very” customer services very unhelpful disinterested & unknowledgeable.

I know you don’t supply direct to the public but was wondering if you could advise me if you do have an unassembled or non-glued version of this single wardrobe that I could order from you or via “Very Catalogue” & what the product or reference number would be that relates to it this non-glued version. Otherwise I will have to reluctantly return the 2 x bedside tables & chest of drawers back to “Very” & look elsewhere.
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Hi Annmarie – Sorry to hear about this. Firstly, we do not supply the furniture so, regrettably, are unable to be of much help. It sounds like the drivers were trying to be helpful but the way the furniture is manufactured and distributed does not allow much scope for requests such as this and your only recourse would be to return the entire shipment.

I appreciate the frustration and hope you are able to find a suitable alternative. Best wishes.

Patricia – I am the happy owner of the Hemingway sideboard, the bureau, the nest of tables and 2 lovely round side tables. I have just moved house and now would like to get hold of the Hemingway console table for my new hall. This does not appear to be available anywhere. Can you please let me know if I am going to be able to get hold of this item and, if so, when and where? Thank you
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Hi Patricia, glad to hear you are enjoying your Hemingway furniture and sorry that you are currently unable to complete the set, I appreciate the frustration. The Hemingway Living Room Furniture range has been incredibly popular and has sold out many times. The good news is that the console table will be restocked in due course but the bad news is that I am not able to give you any timescale as to when this will be. Distribution channels are severely disrupted at this current time and it is going to be while before things return to normality.

I appreciate your patience and hopefully your wait will not be too long. Best wishes.

Deirdre – Please can you advise where I can buy the MIAMI two / three seater sofas. Can’t find where. Many thanks.

Looks like they have now sold out I’m afraid Deirdre. Apologies for the disappointment.

Cynthia – I am looking to purchase the Conran Balance Wide Shelving in Charcoal. Can you accommodate?

Hi Cynthia, you will be able to order the balance shelving unit when it is restocked at John Lewis. Afraid I have no information as to when this will be though?

Stewart – Show wood four drawer chest of drawers in nougat. We are interested in this item but John Lewis says out of stock. Is this item likely to be available again in the near future or is it discontinued. Thanks.

Hi Stewart, yes it likely to be restocked – we are unable to give any specific timeline though. Sorry for the frustration.

Pam – I can’t find any retailer, including John Lewis that currently have stock of Hemingway furniture. Please could you advise me if it is still available and where.

Hi Pam, the Hemingway range of living room and dining room furniture is exclusive to John Lewis & Partners. For the avoidance of doubt, this means it will not be available anywhere else. I am sorry they currently don’t have the items you are after and appreciate your patience. Best wishes.

Chris – Hi, I am interested in the swirl metal bedframe but note that it’s only available in sizes up to Kingsize. I am looking for one of these in Superking, can you help me please?

Hi Chris, the Swirl Range is part of the ANYDAY collection, created to offer excellent value for money on a range of products and, unfortunately, this means that not every variation will be available. Sorry for the disappointment.

Sarah – Hi I have a question about the Croft Collection furniture. Is there anywhere I can go and view it? John Lewis do not have it on show in any store currently. Also, I see the sofa comes with 2 scatter cushions….am I right to think that these are not fixed and can be removed or moved if desired? I look forward to hearing back from you.

Hi Sarah, you don’t say which sofa it is but John Lewis have limited floor space for displaying furniture and some items are available online only. Scatter cushions are not normally fixed in position though and can be moved.

Lauren – I have been waiting for John Lewis to have stock the Ebbe Gehl Mira Ceramic Top 8 – 10 seater extending dining table. they have no idea when they will have back in stock – I need a guide to how long I am going to have to wait – Can you help – I understand there is no where else to purchase this table except through John Lewi

Hi Lauren – the Mira tables are manufactured overseas and are subject to delays caused by the global shipping backlog. The added complication is that container rates have increased to over ten times the normal rate and John Lewis do not want to pass this this cost on to customers, they are therefore holding back on restocking some items for the time being.

I appreciate the frustration but, with much of the world being on lockdown and the consequent surge in demand for products of all kinds, it is going to be some time before things return to normal. Best wishes.

Cassy – Could you please tell me if it is possible to still buy the Alderley part assembled triple wardrobe in cream and oak please kind regards

Apologies but but the cream/oak option was discontinued some time ago Cassy.

Sue – I am trying desperately to buy four Hemingway dining chairs with the rattan backs, two carvers and two ordinary Hemingway design dining chairs. I have tried John Lewis from whom I have already bought the Hemingway large extending dining table, two sideboards, two round lamp tables and one oval Hemingway coffee table. Are you able to supply the chairs to me directly please? John Lewis have emailed to say they will contact me when they are able to obtain them but, can you advise me of any other furniture retailer to whom I can go in order to buy the four chairs please. Many thanks

Hi Sue, The Hemmingway range is exclusive to John Lewis and is not available anywhere else. I appreciate the frustration but the world has been in virtual shut-down for the past 18 months and there are going to be ongoing delays in the distribution process for some time yet. John Lewis will be in touch when the items you require are back in stock. Best wishes.

Andrea – The Regal 3 draw bedside cabinet states the width as being 121 surely this is incorrect, can you please give the correct width. Many thanks

Thanks for pointing this out Andrea, the correct width is 39cm. Best wishes.

Suzanne – I am a member of the public and would like to buy one Hemingway dining room chair. Please can you let me know where I can buy one.

Hi Suzanne, you can buy one from John Lewis when they are back in stock. Thanks for getting in touch and have a nice weekend.

Jan – I am interested in the show wood 4 drawer chest in nougat. John Lewis shows out of stock, is this item likely to be restocked.

Reply – Yes, we hope the range will be restocked in the near future.

Simon – Where can my client sit in an Elevate Power Recliner Armchair please? We are based near Peterborough – a Central London retailer would suit if available, many thanks.

Reply – Please call John Lewis on 03452 661805 and they can tell you where the sofas are on display near to you.

Alison – Hi, we are very interested in purchasing the Oliver 2 seater and 4 seater. Is there anywhere that we can go to to view the furniture? I have spoken to John Lewis but they do not have this range in any stores. Thank you.
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Regrettably, the Oliver sofa range is not available to view in stores. Thanks for getting in touch and best wishes.

Jennifer – Hi , I went to John Lewis in Cardiff and decided I would like to buy the extending dining table seating 6 to 10, oak. I saw the bench and wanted to buy that too. I went online today to J L and they no longer have the bench and the table has increased from 699 to 799 price. I would still like to buy the table, but can I get a bench to go with it ? Thanks for your help.

Reply – Hi Jennifer, there are a few tables which could match this description so I am speaking generally here. The easiest way to do this is to go online to johnlewis.com and it will show if any stock is available, is being discontinued or you may be alerted when stock comes in.

Regarding the price increase, there have been severe delays in worldwide shipping and the costs of containers has, in some cases, increased 10 fold over the past 12 – 16 months. Inevitably, all retailers will have increased prices to cove this or, simply held off until shipping prices return to normal. This does mean that many items are out of stock at the moment, as you have found, and, hopefully, it will not be too long before the situation improves.

Apologies for the inconvenience and best wishes.

Lydia – Parisian Ready Assembled Mirrored Wide 3 Drawer Chest Hi, I have this set of drawers and have managed to knock one of the handles off with my hoover!! Can you let me know where I can buy replacement please? I can’t fix it back on because I tried using superglue and I have ruined the receiving end on the handle so the screw won’t screw in any longer.
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Reply – Sorry to hear Lydia. The Parisian range is supplied ready-assembled and there are no spare parts held in stock anywhere. You can, however, buy crystal-style handles from amazon and you should have no trouble fining a similar style. You will, however, need to replace the full set in order for a perfect match but they are not expensive.

https://www.amazon.co.uk/drawer-knobs-crystal/s?k=drawer+knobs+crystal

Lorraine – Hi We have purchased the Wilton ANYDAY dressing table, stool, headboard and bedside tables from John Lewis, but are struggling to find a dressing table mirror to match – do you happen to do one by any chance?
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Reply – Hi Lorraine, the Wilton Bedroom Furniture range does not include a matching mirror I am afraid.

Kaye – Recently purchased the rattan Marlow Garden chair and coffee table. Please can you advise when/if the Marlow corner modular sofa and matching table and 6 chairs will be available ? Thank you
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The Marlow range is likely to be restocked around March/April 2022.

Mike – Hello I would like to purchase 6 Dante dining chairs. Can I do this with you, if not please could you direct me to a supplier, not John Lewis, as they are out of stock. Thanks
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Hi Mike, since the Dante range is exclusive to John Lewis & Partners, and they are out of stock, there is not much more I can say other than I appreciate the frustration.

Rick – Is this item available from anywhere? Chevron Round Garden Side Table W40 × D40 × H53 cm?
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Hi Rick, the Chevron Garden Furniture range is exclusive to John Lewis & Partners, so no. For more information regarding supply problems with garden furniture please see here…

Lee – I have recently purchased the Athens 4 piece corner set with table and chaise but we are missing 1 cushion, would it be possible to purchase a cushion from yourselves?
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Hi and thanks for getting in touch. If parts are missing than you will need contact the retailer in the first instance. The Athens Garden Furniture range is sold by very.co.uk and the easiest way of resolving the issue is to request a return since they will not have any spares in stock.

Returns and collections are free of charge within 28 days.

https://www.very.co.uk/web/en/next-day-delivery.page

Charlie – I’m very keen to purchase the St Ives Garden furniture set and I have been on the ‘notify me when in stock’ at John Lewis. Do you have any visibility on when you/ John Lewis might be in a position to sell this stock again?
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Hi Charlie, I am afraid supply chains are still severely disrupted and it is going to be a considerable time before things return to normal. As a consequence I am not able to offer any further advice other than to say that, since we are now at the end of summer, priority will be given to other types of furniture which are also in short supply and it is unlikely that St Ives range will be restocked before next Easter.

So sorry you have been inconvenienced. Best wishes.

Nita – I ordered the Neptune sideboard from the very catalogue where you have a video stating “DELIVERED TO ANY ROOM” and yet this morning I have had to cancel this order due to me receiving a text stating delivery only to Hall or Doorstep ?
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I cancelled due to being elderly and could not possibly manage to receive such a heavy item expecting one to get it to my Lounge. The video on Very is false advertising this is why I ordered this particular item due to your statement on video. I would appreciate a prompt reply.

Hi Nita, you are correct that the video does say delivery is to any room but this dates to pre-covid when it was a normal feature. Alas, this affects all deliveries and it will be sometime before things return to normal.

Very do have a notice on their site regarding changes to normal delivery services although, I have to admit, the link to this page is not as prominent as it could be.

https://www.very.co.uk/web/en/next-day-delivery.page

There is always a chance that the delivery drivers will agree to help you on the day but it is at their discretion and I would not recommend ordering at this time since you would be taking a gamble that may not pay off.

I am sorry this has caused you such inconvenience and hope things change in the near future. At present I am not able to say when this will be though.

Best wishes.

Bernard – Can you possibly tell me who sells the chairs to the radar dining table please?
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Hi Bernard, both the table and chairs are a limited edition range and the chairs have already sold out I am afraid. Sorry for the disappointment.

Paul – Looking at Dante corner garden furniture on your website at £999 but the same one at John Lewis is £1500 can you tell me we’re there is other stockists please?
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Reply – The Dante Corner Sofa @ £999 is out of stock. The Dante Corner Dining Set with dining table and 2 stools @ £1,599 is in stock but there are currently only 4 left.

Anna – I wonder if you can help me, I have a Prague wardrobe and have broken the mirror door, do you have any contacts where I can get a replacement as searching the Internet is impossible, any information you have would be great, thank you.
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Sorry Anna no, it is unfortunate that sometimes glass and mirrors do get broken and it is simply not economically viable for suppliers to keep spares in stock since, although no comfort to you, such instances are incredibly rare.

With similar cases we have advised contacting a local glass merchant who may be able to supply a replacement mirror with the necessary holes drilled out. This is often not as expensive as you might think?

So sorry that I could not have been more help, I appreciate how frustrating this can. Best wishes.

Sue – I bought the 6 part Porto set in white from Marks and Spencer. Unfortunately the back is missing from one of the chairs. Marks and Spencer can’t help replace the chair or the back. Do you know whether it’s possible to buy a single replacement chair?
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Afraid not Sue since the line is currently out of stock. I sincerely hope that M&S offered you a full refund?

anon – Hi, I am wanting to buy the kayla 2 seater sofa from argos however it is out of stock. can you give an indication when it will be back in stock as i will hang on for it to come in. Please let me know if it will not be available for a while and ican look elsewhere.
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furnitureco uk – Sorry but we can not guarantee when items will be restocked but the Kayla range has not been discontinued so, unless it is urgent, you should be OK to wait a while.

Nick – In 2019 we purchased from John Lewis a range of Tokyo units. The units were finished with the 84126003 Drayton, Silver, Light, Band A fabric with contrasting cushions in 8412001 Drayton Charcoal.
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We wish to order an additional matching LHF 120cm large One Arm Unit from John Lewis, but don’t see the Drayton Fabrics on see their website. Can you please advise if the unit can be supplied with the two Drayton fabrics mentioned above. Thank you

Hi Nick and thanks for getting in touch. I believe the Drayton fabric option was a 7-day ‘from stock’ option and not part of the ‘design your own’ selection which explains why this is not currently available.

The 7 day sofas do tend to be a one off design and are not always available later down the line which, as you have found, can lead to disappointment for some customers.

Christine – I want to purchase the Sahara sofa set. The price stated is £799 plus delivery and I understand it is only available from Very, however on the Very site the price is £949. Surely this is not right and if it is ten it is “sharp practice!” Your comments please.
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Hi Christine – The Sahara range has been out of stock for some time and the price listed on here was actually from last year. The cost of sourcing and shipping furniture from overseas has increased a lot in this time and, inevitably, this is going to be reflected in today’s pricing.

The set you want is currently only available to pre-order and you are not obliged to buy it at any price so your claims of ‘sharp practice’ are somewhat off the mark. It isn’t unusual for prices to fluctuate significantly and, ironically, there are never any complaints when reductions are made for comparable amounts.

I am sure you can accept that the difference in pricing is simply a failure, on our part, to update the current price. And, for this, I apologise.

1,278 thoughts on “Contact”

  1. Why is it on your site the Zeus cabinet is one price,but when I click on it, it sends me to very which is £10 dearer????

    • Hi Dorothy, thank you so much for bringing this to our attention. Some items in the Zeus range were on offer when the page was last updated and have now reverted to full price which is £10 more. There were 2 items which were incorrectly priced and have now been updated.
      Sorry for the confusion and best wishes.

  2. I have just ordered through Very a Dakota ready assembled wardrobe. At the end of ordering it states you only leave at door.Is this so.I would not be able to manage if this is right as I am in my 70’s with a long disease. I live in a bungalow where bedroom is directly opposite back entrance

    • Hello Christine. Yes, I’m afraid in order to comply with social distancing rules this is the only way large items can be delivered for the time being. I appreciate the inconvenience though.
      Sorry I can not be of more help.

  3. Hi, I ordered a bedroom package through VERY, which I am told is being supplied by you, according to my account with them, it was meant to have been delivered by 17th April. I have received no furniture or communication from anybody, please could somebody contact me.

    • Hi Katrina, so sorry you have not received your furniture as expected. You will receive a notification of a delivery direct from the supplier in due course.

      I think the problem may be that within your account the date given was probably an estimate? And, as I’m sure you’ll understand, there are significant delays due to people being off and also because of social distancing procedures that also slow down the whole process.

      I appreciate the lack of communication is far from perfect and lessons will be learned but everyone is doing their best to keep things running as near normal as is possible.

      I know this isn’t the answer you want but you are not being ignored and you will receive your furniture very soon. As I say, you will be notified as soon as the package is ready for dispatch.

      Best wishes.

  4. Hello I’m interested to know if you have any Santino benches in fabric still available to purchase? it’s unfortunate that John Lewis no longer sell them, they look great.

    • Hi Guy, thanks for getting in touch. I’m sorry to say that the Santino dining range is now discontinued and their are only a few chairs remaining.
      Best wishes.

    • Hi Harriet, thanks for your message. I am sorry but I can not currently say with any certainty when the St Ives range will be replenished. Garden furniture is, as you can imagine, very popular at this time of year normally but, at this current time, the demand has been unprecedented. And, unfortunately, the best-selling ranges have all but sold out.

      I know this is not the answer you wanted and I hope you find a suitable alternative?

      Best wishes.

    • Hi Alison and thanks for getting in touch. Unfortunately, the Dante range has been incredibly popular and, due to the current situation, it is going to be some time before stocks are replenished. Sorry for the disappointment and I hope you find a suitable alternative.
      Best wishes.

  5. I ordered the verve two door wardrobe from yourselves through very. I expected delivery yesterday yet there was no update apart from that it was processing on the 1st April. When can I expect delivery updates and to be contacted further? I would’ve thought I’d have received something if it was going to be late? How else can I get in contact with you?

    Swift Verve

    • Hi Ashlea, so sorry you have not received your furniture by the date you expected. You will receive an update when your item is dispatched.

  6. Regarding the “Abacus 3 Drawer Narrow Filing Cabinet”, will the largest draw at the bottom take standard suspension files? Overall width top 407mm, body 370mm, drop 245mm needing suspension rods between 385 and 397mm apart? Thanks

    Abacus Home Office Furniture

    • Hi Graham, the drawer will accommodate standard A4 size suspension files which are typically 350mm wide. The dimensions you give are Foolscap size and would not fit. Although the unit is 43cm wide, the drawer body is inset at each side internally so would not be wide enough.

      Hope that helps.

  7. Hello – I am trying to find a couple of Avebury Chairs in natural/metallic. Can you let me know if you are still supplying these chairs and if so, who stocks them chairs?

    • Hi Helen, the Avebury chairs were a one-off available only via John Lewis last summer. They haven’t been stocked for a while now and are not available elsewhere. I’m sorry for the inconvenience and possible confusion since we only featured these chairs in article about colourful garden furniture here
      Kind regards and hope you find a suitable alternative.

    • Hi Lewis, I’m sorry but the Alora range is out of stock at the moment. Due to the current situation I can not say when the Alora chairs will be back in stock and would advise you find a suitable alternative since it could be a considerable time.
      Thanks for getting in touch and best wishes.

  8. Hello, we would like to purchase the Croft Burford outdoor dining table. We can only find it at John Lewis, who are currently not delivering it. Is there anywhere else we can find this table for delivery/collection?

    • Hi Sharen, unfortunately it is not possible to carry-out a 2-man delivery at the moment without breaching social distancing rules.

      The Burford range is also a John Lewis exclusive and is, therefore, not available elsewhere. In either case, you would still have the same delivery problem.

      Sorry for the inconvenience and best wishes.

  9. Hello, really like your raise console table, however it is too low, are you able to make one with a clearance height (over a radiator) of 80 cms?. I appreciate this request is a little unusual, but it would be great if you could help. Regards John

    • Hi John, thanks for getting in touch. Unfortunately, it isn’t possible to supply different sizes. Your request is not that unusual though.
      Best wishes.

    • Hi Mike, there will be delays with larger items because it’s not possible to do a 2-man delivery and comply with social distancing measures. You should hear from John Lewis if your bed falls into this category. It may be possible that it can be delivered and, if this is the case, you should hear from John Lewis in the coming days.

      • Hi, following on from my previous message about the Montreal bed frame I ordered in February, I still haven’t heard from you or from John Lewis. It is possible to make 2 man deliveries and maintain social distancing – Dreams have delivered my mattress in this way, sending the second man in a separate vehicle. I’d be very grateful for an update.

        • Hi Mike, I’m sorry but some retailers are taking responsible measures regarding social distancing and some are not. I think any reasonable person will accept that John Lewis are one of the better examples?
          Sorry again that your bed is delayed.

  10. An set of bedroom furniture I was about to order has completely disappeared from the Very website. Are there any other outlets where we can purchase the furniture? This is with regard to the Brianne set in Dark Grey. Thanks.

    • Hi Kyle. I am sorry but the Brianne range is now sold out and is not available elsewhere.
      At the moment it is very difficult to keep stock levels maintained. I hope you find a suitable alternative?
      Best wishes.

  11. Aruba-6-seater-corner-sofa-set. We looked at this product priced at £699 but when it linked to the Very website it is £1,111 can you explain please?

    • Hi Martin, the price was entered incorrectly. As you can see on the page here, the 4-seater set above is £699 and this was also added for the price of the 6-seater set below. The correct price is £1,199.

      Sorry for the confusion although this product is now sold out. I hope you find something suitable.

      Best wishes.

  12. Hello. We are looking for the Normandy Oak 2 drawer bedside table. Do you have any in stock please?

        • Awfully sorry Sarah, this was a furniture range that is now discontinued. Apologies for the confusion and failure to give you the correct answer first time around.
          Best wishes.

  13. I have ordered a wardrobe from very. Just wondering if you are still delivering. On swift fitted furniture website it says you are closed

    • Hi Elaine, deliveries are continuing as normally as possible. The company you mentioned has no connection to the Swift furniture range, btw.
      Best wishes

  14. Good day. Again. I wrote to you at the beginning of March that we are having trouble with our bed and cannot complete the final construction steps because we do not understand them. I have also received an answer. But not for any more news. I was asked about the name of the bed. It was the name on the description. The name on Amazon is “Amazon Brand – Movian Saale Large double bed foldable with storage space, 195 x 97 x 208 cm, Wellington oak optics”. Now I still don’t know if you can help me. I am German and write these texts with a translator. Regards

    • Hi Sarah, I am sorry to hear you still have problems with your bed assembly. However, Movian is an amazon brand and you can only buy these beds from amazon. It would seem logical, therefore, to approach amazon for further instructions or, failing this, return the bed for a refund.

      Sorry I can’t be of more help. Since this bed doesn’t appear anywhere on this website I’m afraid I can not take responsibility for this matter any further.

      Best wishes.

        • Sometimes customer support people will just google a product and refer the customer to what looks like a credible result. Not sure why it occured this time but, yeah, it happens often.
          Sorry you have had such a poor experience and I hope you find a solution?

    • Hi Jessica, the set was on offer recently but is now back at full price. Sorry for the inconvenience.

    • Hi Kathryn
      The Bermuda range is an M&S exclusive so you can’t buy anywhere else I’m afraid.

  15. Morning I made an order from next which understand ly has been cancelled, I just wondered if you were able to deliver directly in these crazy times. We are in a remote area with no neighbours. Hope you don’t mind me asking. We are in Malmesbury Wiltshire. I was wanting the Monaco multifunction sofa set in grey and the matching storage box look forward to hearing from you

    • Hi Lucy, I’m sorry to say that our relationship with Next has recently been terminated. Sorry I can’t be of more help.
      Best wishes.

    • Hi Tudor, the Marlow range comes direct from the suppliers who are based in Germany. At this time product availability and delivery is going to be severely impacted, I’m afraid.
      Sorry I can’t be of more help.

    • Hi Rachel, there are no covers specifically for the Alora range although generic covers are available to buy in various sizes.

      The table has a diameter of 110 cm but you also need to allow a bit of extra room for the chairs as well.

      The 4-6 seater table cover has a 200 cm diameter which is ample.

      However, if you want a more exact fit, the 2-4 seater cover with a 140 cm diameter may be worth a look although I think it’s going to be a bit tight?

      Hope that helps?

  16. please could you tell me the measurement of the seat height (ie from ground to bit you sit on) of the Dining armchair, the Deluxe dining armchair and the lounging armchair. Many thanks

  17. Hi We are looking at buying some Croft Burford Ranges chairs/sofas. However they will need to stay outside all year round, although can cover them up in the winter months. Will this range be ok with this sort of treatment? Obviously the cushions will be brought inside.

    • Hi John
      The chairs and sofas are made from solid acacia wood and synthetic woven rattan which are both weather resistant. Covering during winter months is advisable though because keeping the furniture dry will prevent any build up of mould or mildew that can be unsightly and difficult to remove.

      I would also suggest keeping the furniture away from direct sunlight for prolonged periods to prevent any UV damage which can fade synthetic rattan finishes and denature the timber resulting in discolouration and a reduced lifespan.

      Both points apply to any outdoor furniture range and not the Burford range in particular, I should add.

      The range was particularly popular last Summer and I’ve yet to hear a single complaint, btw.

  18. Good day. We ordered the large double bed from Amazaon. Now we have problems building up the last steps. On the assembly instructions there are the numbers 11 and 12. There are the bars on the board. But that’s not possible because the hydraulic is in the way for the slatted frame. In addition, it is currently the case that the slatted frame looks out at the top and the mattresses slide. But if we swapped the side boards, the screws in the headboard wouldn’t fit. Because according to the numbers on the assembly instructions, these are correctly attached. We don’t know what to do and hope that you can help us. We come from Germany. Hopefully there is an opportunity to speak to a German speaking employee. Sincerely yours

  19. We have the dining room table and side board which we purchased from John Lewis. very nice furniture. However the surface marks easily and is very difficult to clean. Do you have any advice?

    • Hi Alan. Since you don’t say which furniture range you’ve bought I can only give very generalised advice so apologies in advance for stating the obvious.

      Surfaces covered with a clear lacquer should not usually require any further maintenance than regular dusting and cleaning. Obviously, the more you do to protect the surface the better: For instance, using a tablecloth and place mats will prevent everyday scratches and heat damage. Also, don’t place furniture near to direct sunlight, if at all possible.

      Wooden surfaces that have been treated with an oiled finish however do require more care. Regular treatment with Danish oil or beeswax (every 6 months or so) will keep the furniture looking good. Over time, you’ll get a surface build-up and this will not only enhance the finish but will provide more protection.

      When using an oil or wax polish for the first time it’s advisable to do a small test area first, on the underside or on a part of the furniture that isn’t in clear view, just to ensure there is no adverse reaction or staining.

      If you do get any marks or stains you can usually remove them with a mild detergent solution or by rubbing with Danish oil. In extreme cases, it may be necessary to use a very fine wire wool in combination with a wax-based furniture polish.

      *Danish oil is a general term. May also be referred to as teak oil or Scandinavian oil – they all do pretty much the same job but avoid any product with a strong colour to it as this may stain or discolour your table. Teak oil also tends to be richer in colour and is often used for garden furniture.

      Hope that helps but please get back in touch if you need further help.

      • Furniture is John Lewis Hemingway 2 door sideboard and table range . It is protected with a table cloth and infrequently used . It is only wiped with a soft cloth and is still showing fine scratches on the laquered surface which are impossible to polish out.

        • Hi Alan
          Alas, this is a problem with modern acrylic and water-based finishes. They do offer good all-round protection but the surface is not hard enough to protect against these very minor scratches which can become unsightly and rather annoying.

          Traditionally, wooden furniture would be finished with a shellac lacquer which is very hard and gives superb results. However, as well traditional French-polished surfaces, these natural spirit-based finishes are quite susceptible to heat damage from hot cups, plates etc and have proved to be just as problematic (if not more so) because the marks can be extremely unsightly and difficult to remove.

          There is also the problem that manufacturers have been forced to move away from traditional finishes due to high levels of Volatile Organic Chemicals (VOCs) and such.

          I appreciate this is of no comfort to you, other than pointing out that all finishes have their problems and disadvantages.

          Modern lacquers can actually be damaged by normal cleaning since surface dust can act as an abrasive. It’s worth bearing this in mind and, maybe, employing the use of a feather-style duster in the first instance to remove as much dust as possible before polishing.

          When you do use furniture polish I would also suggest applying a few coats each time so that you get a build-up which will also act as surface coating providing further protection.

          Very minor surfaces scratches can be removed with 0000-grade wire wool and wax polish. I would advise caution though if you are not experienced in such matters since you can often cause more damage than good if not careful.

          Sorry I couldn’t be of more help.

  20. Hi, please could you let me know whether there are any plans for the Padma parquet bed to be made in a super king size? Kind regards Sarah

    • Hi Sarah
      There is a standard double or King size option in the Padma range. I’m not aware of any plans to offer a Super King option and think it’s unlikely since there wouldn’t be sufficient demand.

      Sorry for the disappointment and hope you find something suitable.

      Kind regards.

    • Hi Alex, standard sizes only I’m afraid.
      The small 2-seater is the nearest to your requirements at 152 cm wide.

  21. Hi I’m looking for the Swift Berlin 3 drawer chest but no one seems to stock the 3 drawer version and it is on some photos of the Berlin range and can’t seem to find swift directly online to check with them Thanks

    • Hi Sharon. The 3-drawer unit was used in the initial promotional photography but was never put into production. Sorry for the confusion.

  22. Hi, we have a Portsman Tallboy bathroom storage cabinet in white. A couple of the shelves are showing signs of wear. Is it possible to source new shelves? Many thanks,

    • Hi Lesley, if parts are missing or damaged you need to contact the retailer. This also applies to assembly instructions.

  23. we are tryign to source a brown leather santino bench for out dining room set and it seems john lewis have stopped ordering them in. is there any other way to source one? perhaps you have some in a warehouse?

    • Hi Sam, the storage area is constructed from wood panels which are fabric upholstered and, yes, they are directly onto the floor.
      Best wishes.

  24. Good afternoon Is it possible to buy a Durher rectangular extending dining table directly from you? Many thanks

    • Yes, a coat of Danish oil now and again will help preserve the timber and keep it looking good. Apply sparingly with a soft cloth, once every few months or so, and buff off after it’s had chance to soak in. Over time the wood will develop a deep lustre that keeps looking better and better.

    • Whether you have the items unpacked or not is entirely up to you Dan. The standard delivery charge would still apply though.

    • Hi Derek
      I am sorry but the Rose Mist range is being discontinued. There are a few items on sale at John Lewis but, alas, your table was a popular item and sold out a while ago.

    • Hi Emily
      The Gunmetal option is part of the 7-day delivery range but you can still order a fabric sample from the ‘design your own range’ here…

      Just select ‘View more’ and then tick the box ‘Order free fabric sample’

  25. We are looking at ordering 2 Salsa Garden Chairs and the outdoor side table which goes with them in Orange. Can you please confirm price and availability delivered to ****

    • The Clifton range is exclusive to Shop Direct Group and they do not publicise who their suppliers are. This is a problem that crops up a lot and we never have much success in sourcing replacement parts for these types of product.

      The handle you’re after looks fairly generic though and I shouldn’t think you’ll have much problem finding a local ironmonger or hardware store that will be able to help you?

      Sorry this isn’t the answer you were hoping for. Best wishes.

    • Hi Barbara, we only deal with mass-produced furniture I’m afraid. For something bespoke you’d be better off speaking to a local carpenter or cabinet maker.

  26. Re Marlow wardrobes – I have been in touch with John Lewis as regards seeing these large triple wardrobes – they only have these to view in their Reading store which is several hours drive from us as we are close to Sidmouth in Devon – just wondered if you were able to offer any other alternative to this Thank you

    • The Marlow wardrobes are manufactured in Germany and are delivered to the customer direct from the supplier. This does result in an economic saving but, alas, a fair degree of inconvenience for those who want to see the product ‘in the flesh’ before buying.

      The range was previously not available to view at all and, to their credit, John Lewis are at least trying – albeit not much help to you.

      Sorry for the inconvenience and I hope you manage to find a suitable alternative.

    • Hi Holly
      The 3-drawer unit was used in the original promotional image but was never brought into production. Sorry for the confusion.

    • Hi Kat
      The Olivia range is going to be discontinued and there are currently only a few items left. There are no wardrobes available at all now, I’m afraid.
      Sorry for the disappointment and inconvenience. I hope you find a suitable alternative?
      Best wishes.

  27. I need your help please !! Bought from John Lewis – chabby chic rose bedroom furniture One of the bedside tables handles has broken and John Lewis are trying to source a replacement but cannot seem to find them Did you make them for John Lewis —- your Rose Mist range looks identical ? And the handles look identical. If you can supply the handles [personal details removed…]

    • Hi Stanley, they are indeed the same but only John Lewis can source the handles for you. They still have the 5-drawer chest in stock so it shouldn’t be that hard to find you some spares for you?
      Please get back in touch with John Lewis and ask them to try harder.

  28. Hi, John Lewis are out of stock of the Duplet Daybed – is there anyone else selling these? Also, can you use the Duplet Daybed as a normal “couch” to sit on, or is it too high? Thanks

    • Hi Jaco
      The Duplet bed is exclusive to John Lewis so, no, it’s not available elsewhere. When combined together the seat height is 48cm, which is a bout the average height of a normal sofa.

  29. I want to buy a Camberley three door wardrobe, a two door wardrobe and two bedside cabinets, all in dark oak. Can you advise me of the total cost, including any delivery charge. Thank you.

  30. Do you have St Ives bed, side tables and 7 drawer chest in white haze in stock and do you charge for delivery to Herne Bay

  31. Could you please answer my request… this is the 3rd message i have sent and have not had a reply to any of them. Not good customer relations….

    • Sorry Wilma, did you see the message above that says: For spare parts or assembly instructions please be advised that you should contact the retailer directly?

      It may sound ridiculous but if the instructions are missing you need to initiate a return with the retailer as parts are missing. Either they will arrange for you to get the instructions or they will incur the cost of returning the goods.

      • Could you let me know if you will be replenishing stock of the all wood Array cabinet, if not can you let me know other suppliers of this cabinet.

        • Sorry but I don’t have any information regarding the inventory situation but, based on previous experience, these kinds of pieces tend to be a one-of and it’s rare that they are continued after the initial stock has sold out.

          Sorry I can’t be of more help.

    • There isn’t a specific guarantee other than your normal consumer rights regarding quality and fitness for purpose. If you buy from very.co.uk however you can return free of charge up to 28 days after purchase.

    • The Padstow range is exclusive to M&S and the table you’re after is currently out of stock. Sorry for the disappointment.

    • Hi Mike
      The teal sofas are now out of stock. An updated range will be available from John Lewis at the end of February/early March.

    • Hi Nick
      As you may have guessed, this was a typo and has been amended. The correct price is £299 I’m afraid.
      Thanks for bringing this to our attention.

  32. Hi I’ve messaged several times and got no reply I’m waiting for a swift order of bedroom furniture., placed in the studio catalogue on 21/12 order number xxxxx Going to xxxx But I’ve had no response whatsoever and Studio are saying it’s still not been dispatched. Can you please advise ASAP otherwise I’m cancelling the order

  33. Hi, I am interested in the Berlin range. In one of the images there is a 3 drawer chest but I can’t find it for sale anywhere. Do you still make this and if so do you know where I could purchase from. I also want the 5 drawer chest which I have found on Very / Littlewoods

    • Hi Zoe
      The 3-drawer option was indeed featured on the original promotional imagery but, alas, was not included in the final line up of products available.
      Sorry for the inconvenience but the 5-drawer option you are also interested in is still in stock at very and littlewoods.

      *I can also confirm the phone number you included in your original message has now been deleted.

    • Hi Andrew
      The Zeus units are made by a third-party supplier for Shop Direct Group who trade as Very and Littlewoods. The only point of contact is through either of these retailers I am afraid.

      0844 292 1000

  34. Hi there I ordered furniture from Studio catalogue on 21/12/19 and it says it would arrive to my daughter in laws house within 10 days !

    • Hi Frances
      Sorry but we have no dealing with Studio and are not able to help. The personal details you submitted have been deleted.
      Best wishes

    • Hi Tony
      I believe the Morgan range will be re-stocked in the next few weeks although it is unlikely to be during the 20% offer period. This being the case, I would advise you find an alternative or to wait but expect to pay full-price later on.

      Sorry this isn’t the answer you were looking for but we have no influence over John Lewis, or any other retailer, and can only advise on what usually happens. I note they (John Lewis) are accepting pre-orders on some of the range but not on the item you’re interested in and this is unfortunate but, again, not something we can do anything about.

      Best wishes for the New Year and I hope you find something suitable.

  35. Hello, I am trying to order a garden furniture cover for a Valencia Modulsystem we purchased in Stuttgart, GE. The system is a combo of a sofa (L 236xD89xH78 cm) and love seat (147x89x78cm). What covers do you offer, and if you don’t can you please refer me to a seller who does? Thank you and Happy Holidays! Ken Chance

  36. Hello I really really want the versailles pack for my daughters bedroom. I initially ordered the 4 door and 2 door along with the bedside and dresser from very. The wardrobes unfortunately would not fit up the stair case. Is there any way I can purchase the wardrobes flat packed? Many thanks

    • Hi Atiyah
      Ready-assembled furniture is very popular these days but, unfortunately, with large items like wardrobes you do need to have a lot of space for delivery to be practical (as you have found).

      The problem is that these items are assembled in the factory along a production line and there isn’t a facility for delivering in flat-pack units. This would require a different set-up altogether.

      Alas, the only way around this dilemma would be to partly disassemble the units on arrival and re-assemble in the room you want them. Some of the delivery guys are helpful and may offer to do this – if they have the time, which isn’t often. Alternatively, you could do this yourself.

      I appreciate this isn’t the answer you were looking for but the reality is that a traditional self-assembly option may be best for you on this occasion?

      I hope you find something suitable and offer my best wishes for the new year.

    • Hi Nick
      The good news is that I can give you an immediate answer but the bad news is that it isn’t going to be the one you wanted….

      The Marlow wardrobes and drawer chests come from a third-party supplier and are not on display in any stores. This has caused a fair amount of dismay but, alas, John Lewis sell a huge range of furniture and simply do not have the space to display it all.

      On a positive note, the Marlow range is delivered and installed directly by the manufacturer and I have yet to hear of one complaint. I do understand though that not everyone wants to buy furniture without seeing it first and apologise for any disappointment.

      Best wishes and I hope you find something suitable.

  37. Hi, we have the westbury range and I need another set of drawers to go with it. The retailer Very are not showing it on their website so I wondered if you could advise if there’s another retailer who sells this or if you have a similar style range? Thanks

    • Hi
      Sorry but the Westbury range is discontinued and was exclusive to Shop Direct Group who own very. They did have a few items still in stock but, alas, it looks like it has now all gone.

      Apologies for the inconvenience and best wishes.

  38. I am thinking of buying the Padma bedside tables but have read reviews that suggest the metallic finish top tarnishes easily and quickly and looses its good looks. Have you any comments regarding this issue or have you changed or are planning to change the finish to rectify the issue?

    • Hi Brian
      The finish of the table top is such that it will not survive what some people will call ‘normal use’. As with any such decorative finish, an element of care is required and, for this reason, the comments are useful in so far as highlighting this issue.

      I am not aware of any plans to change the finish.

      Kind regards

  39. Hi, I am interested in the swift Berlin 5 drawer chest but i don’t think the dimensions on Littlewoods are correct W74, D53, H197, could you please confirm the correct measurements please.

  40. I was wondering if it comes in a flat pack the items if so I would like to know the measurements please . Is possible to buy the items from you ? Let me know by email below. Swift Versailles Height Width Depth

  41. Hi, I’m really pinning all hopes that you can help me, I bought the two of the Phoebe 5 drawer mirrored chest from Very they delivered it to me smashed at the top lid & it’s out stock, they can’t tell me if they will ever get it back in etc. Would you pretty pretty please see if you could send me out a top for this? I would appreciate it if could get back to me ASAP? Thank so much

    • Hi Debra
      Thanks for your lovely message which has left me saddened since I am unable to help you. It is unlikely the 5-drawer option will be restocked and spares are not available.

      I’m wondering, however, why you still have the drawers since they were delivered in a damaged state, which is unacceptable, and ought to have been returned to very?

      Assuming you’re set on keeping the drawers though, it shouldn’t be too difficult to get a new top cut for you at a local glass merchant? The size is 40 cm diameter with a thickness of around 5mm and with (preferably) a bevelled edge.

      Sorry I can’t be of more help. Best wishes.

  42. I am interested in buying a ‘Hemmingway’ dining room suite which I saw on John Lewis website. Unfortunately there does not seem to be any examples of tables and chairs available to view on display in the west country. (Cribbs Causeway is my nearest). Obviously I am not willing to spend more than £2,500 on furniture unseen. Do you have any examples at your base or, alternatively, do you know where any can be seen. I have not had much luck with JL with the same question. cheers, Gary

    • Hi Gary
      The Hemingway range is not currently on display in any John Lewis stores so I’m not sure why they were not able to tell you this?

      Unfortunately, it’s a common complaint and a method of selling furniture that doesn’t suit everyone. Due to limitations of space and the vast number of products sold, it’s simply not possible to display every option in-store.

      Sorry I couldn’t be of more help and good luck in your quest for suitable dining furniture.

  43. I appreciate your reply, thank you. Also format of your comments page now makes sense to me re. personal data. Just wish I could see the Marlow Wardrobe somewhere. Do you know where they are made, or have any information on the construction, i.e.. materials use in the doors and carcass possibly? I will go to John Lewis and ask ask about the Marlow range, as they offer extra materials or options such as LED lighting and drawer inserts, and therefore must have more information somewhere. I thank you again.

    • The Marlow wardrobes and drawers are made in Germany and made from particle board with a scratch-resistant melamine coating. They are well made and come with a 10 year guarantee.

      The units come direct from the manufacturer and are assembled on site by the company’s own installation team. It’s likely your local John Lewis store will be able to give you more information since they should have some experience from previous customers?

      Hope that helps and best wishes.

  44. I have wasted considerable time looking at the Marlow wardrobes on John Lewis, and then on your own site. I cannot believe anyone would spend £1000+ on a product they could not initially view for quality. There is something very dodgy about this company and the manufacturers it represents. I sincerely hope this is not the future of retailing. This system of ‘comments’ is ridiculous also. There are no dates on your posters comments, and you do not request an email for making a personal reply.

    • Hello Mr Elliott
      Regrettably, the Marlow range is one of a few collections that John Lewis do not display in their stores and this can, as you are finding, prove frustrating when all you want to do is see the finished article ‘in the flesh’ so to speak.

      Obviously, since Marlow wardrobes are a popular product, it’s apparent that some people are comfortable with ordering online only and it’s not really that new a concept. People were buying furniture from catalogue companies before the internet was around.
      I appreciate though that this isn’t for everyone, which is why some traditional ‘bricks and mortar’ furniture businesses are continuing to thrive.

      Regards the commenting, most enquiries tend to be on the same subject; either products that are out of stock, or (in your case) are not available to view. By publishing these in question and answer form enables people to see if a similar query has already been answered.
      Also, as with a lot of contact forms, those which request an email address must comply with onerous legislation around the retention of personal information. The format of our commenting system requires no personal information to be submitted or retained.
      Again, it doesn’t suit everyone, but it ensures questions are answered efficiently and openly.

      Hope that helps?

      I sincerely hope you manage to find a range of wardrobes to your liking that you are also able to view first. Best wishes and thanks for your frank and honest opinion.

    • Hi Carina
      The Wilton range is likely to be discontinued once the existing stock is depleted. I can not guarantee this though since John Lewis may decide to continue or slightly update the range in the near future.
      You can give them your email address on the relevant page and they’ll notify you if they get any more stock or suggest alternatives if they do decide to discontinue.

      Alas, this is the way they work and I am sorry I can not be of more help.

    • Hi Richard
      If it’s a recently delivered item that’s faulty then you should arrange a return or refund with Marks and Spencer directly:
      https://www.marksandspencer.com/c/help/returns-and-refunds

      If you have had the unit a while and the door has become damaged in a way which is not actually a fault with the product then I’m afraid replacement parts are not available.

      Sorry I can’t be of more help.

  45. Hi there, I love your Marbella range on very however the 4 door wardrobe is too big and the 2 door wardrobe is too small is there any way that we would be able to get a 3 door wardrobe?

    • Hi Carly
      The larger units, such as the 3-door wardrobe, are delivered part-assembled and the final assembly is completed in-situ, in a room of your choice. However, this still requires suitable access and there is a limit to how far a unit can be disassembled in order to fit. Bear in mind also there will be external packaging so you need to allow around 10% extra width when measuring.

      As a general rule, if your staircase is anything other than standard (ie, a straight run) it’s probably going to be a good idea to go for regular self-assembly furniture to ensure there is no no damage.

    • Hi Sarah and sorry for the confusion.
      The Vegas range is now discontinued I’m afraid and the page redirects to the Mirage range because it’s similar rather than just going to a dead ‘not found’ page.

  46. I’m interested in Marlow wardrobes in white. As whites vary could I have a sample of this white as I have existing off white furniture it needs to blend with. Is it a cream white or grey white?

    • Hi Wendy
      I’m sorry but the Marlow range is supplied by a third-party manufacturer and, alas, samples are not available.

      The range is, however, in some John lewis stores. You can call them on 03452 661805 and they will advise if the Marlow range is available to view in a store locally.

      The white units are a greyish tint though and you are right to check if this will be compatible with existing units. Unfortunately, because all white furniture will have a slight tint of something, it is notoriously difficult to match.

      Apologies for the lack of assistance and I hope John Lewis can be of more help?

  47. Hi i am after the 5 or 5+5 chest of drawers in the cologne range. I recently purchased wardrobes from Very and they no longer have the drawers available in Oak. Are there any other stockists I can try or can I buy direct? Thank you

    • Sorry Jo, the oak units have sold out for almost every option now and there are only black and white options available. The Cologne range was a Very/Littlewoods exclusive so is not available elsewhere.

      Apologies for the disappointment.

    • Hi Taylor
      Because it’s a new range not every item is available yet. The 3-drawer option may be available in a few weeks time but, regrettably, I can not confirm a specific date as yet.
      Thanks for your comments and kind regards.

Comments are closed.