Comments Continued…

Hi Danielle, thanks for getting in touch. I’m afraid we only have the information given to us by Very which does not include the package weight.

I would bear in mind though that the Versailles units do come ready-assembled and require a two-man delivery team. For shipping to the IoM, this could prove to be economically nonviable.

Sorry I could not be of more help and hope Very will be able to give you the information you need.

Freephone 0800 11 00 00 – Monday to Friday 8am – 6pm, Saturday 9am – 4pm

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Hi Breege, we don’t supply any tables to any stores. You don’t say which table it is but if John Lewis do not have it in stock then it will not be available anywhere else. You will find that there is a dire shortage of stock for most popular products at the moment and it could be some time before this is resolved.

Sorry I could not of been more help.

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Hi Loraine, unfortunately, John Lewis do not tell us in advance when products will be back in stock. You can, howewer, go to the product page here and add your email address where it says ‘Email me when back in stock’ and they will let you know as soon as the table becomes available to order.

Regarding the oiled finish, yes the Lorn tables & benches do come pre-oiled but we recommend you treat the surfaces again with a good quality non-coloured furniture oil since the factory-applied finish can dry-out considerably during shipping.

Kind regards

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Hi Sandra, short answer, no. The arm, seat and back cushions are upholstered with real leather but you should assume that any other parts will be covered with matching faux leather.

Thanks for getting and touch and best wishes

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Hi Sue. The charity that runs the Every Head Should Have a Bed campaign get their beds at subsidised cost directly from retailers and don’t, as far as we know, accept donations from the public.

There are, however, organisations that will accept furniture donations. For example:

The Furniture Donation Network

Alternatively, you could sell the bed locally and donate the funds directly… https://zarach.org/donate/

Best wishes and thank you for your kind gesture.

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Hi Viv, The Lynton Range is available to order online from Dunelm (it isn’t available in stores). The grey and white options are currently out of stock. It is a popular bedroom furniture collection and does sell out quite often.

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Hi Steph and thanks for getting in touch. We used the description given by Argos for the Florence Sofa Range at the time – which now appears to have been updated? Sorry for the confusion.

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Hi Liz, the Chevron range is unlikely to be restocked now until early Spring next year. The collection is still on display in many John Lewis stores though so they may be able to help if you are unable to wait so long.

Sorry I could not of been more help and best wishes.

Thanks for letting us know Ann, the page has now been updated.

Kind regards

Hi Gail, yes the tables take a standard size parasol which are typically 38 – 40 mm in diameter.

Hi Sandra, I am afraid your options are to wait until the Dante coffee table is back in stock at John Lewis (which is likely to be next year) or to find a suitable alternative that will compliment the sofas.

As you can see from previous comments this is an ongoing issue and all I can do is sympathise.

Best wishes

Hi Jane, I appreciate the frustration but outdoor furniture ranges such as the Rye collection do sell out often and if there was a ready supply elsewhere we would be extremely happy to be promoting it – sadly this is not the case.

Best wishes.

0161 495 475

The company is called Vida Living Ltd

Hi Maria, you don’t say what the range was but, generally, Very tend to refresh their ranges quite often and they do also discontinue some popular lines much earlier than we would like. They also refresh some ranges with an updated design which is quite a bit different to the original. Much of their furniture is exclusive to very group and is not usually available elsewhere, the only exception being branded items such as Julian Bowen and such.

Sorry I could not of been more help. Best wishes.

Hi Marlene, the Dante outdoor collection has been a best seller for the past few years so it would be reasonable to expect the range to be restocked next year. I don’t know for certain though so it would be a risk.

I should also point out that there can be quite noticeable colour differences when furniture of this kind is manufactured at different times so there is also a possibility that you don’t get a perfect match.

I would wait until you are able to buy all the items together or look for an alternative option. This said, at this time of year, you may encounter the same issue again.

Best wishes whatever you decide to do.

Hi Darren, the Duhrer range is made overseas but is based upon an original design by John Weaver Ltd. I guess it may be worth contacting them about this?

John Weaver Ltd
Scott Workshops
N° 4–5 Avis Way, Newhaven
East Sussex BN9 0DH

m: 07909 521193

Hi Yvonne, if your original order was not fulfilled then you are entitled to a refund. Either JL have arranged for the chairs to be delivered at a later date or there has been some kind of misunderstanding? This is an issue for John Lewis I’m afraid.

Hi Danielle, the Bobbin bed frame is sold by John Lewis and, currently the range is only available in light or dark grey. It’s unlikely that other colours will become available although, I do concede, a cream/white option would be nice.

Sorry I couldn’t of been more help, and best wishes.

Hi Christine, as you’ll probably already gather, the alora range has been incredibly popular and does often sell out. Given the time of year and ongoing supply problems it is unlikely the range will be restocked in the next few weeks. I would, however, urge you to use the ‘Email me when available’ option on the John Lewis product page since this is the speediest and most reliable way you’ll get to find out when the chairs are back in stock.

I appreciate the frustration and we would like nothing better than for John Lewis to have an endless supply of every popular item but, alas, this is not always possible.

Sorry I couldn’t of been more help and best wishes.

Hi Shabnam, retailers do change their prices from time to time and do not give us advance notice when this is going to happen. Ultimately, you will have been presented with the correct price on the Dunelm site at the time of ordering so were not deceived in any way. You are, however, entitled to cancel your order and request a refund.

https://www.dunelm.com/info/help/returns-and-refunds

I apologise for the inconvenience and thank you for taking the time to get in touch.

Hi Anne, afraid not – it’s so frustrating. I would advise you to take advantage of the ’email me when back in stock’ option since this is the quickest way you’ll find out. As the range has been out of stock for so long it could well be that any items that come back in stock sell out again very quickly so I wouldn’t want you to miss out.

Have a nice weekend!

No Chris, out of stock items are not available for purchase anywhere else I am afraid. You may be able to find a similar design elsewhere though, the Salsa range has been very popular and has been copied quite extensively.

Hi Sue, yes, the abacus range is extremely sturdy and the desk will easily be strong enough. There a couple of reviews on the product page which mention using a sewing machine, as follows:

‘Needed a work surface for my sewing machine ideally to blend with other oak study furniture and this fitted into space nicely. Appears good quality. Exceptionally well packaged. Easy to assemble. Simple and practical!‘

‘I bought this desk for my sewing machine along with the three drawer chest and it is a perfect size. It’s the best packed flat pack item I’ve ever had! Each piece was wrapped in tissue and pieces of hardboard were all around the edges of the main packing box, very easy to put together.’

The Abacus range is incredibly popular and regularly sells out with lots of positive reviews.

Hope this helps.

Hi Shirley, the Padma range is not being discontinued. However, because the furniture is made in India, shipments are very unpredictable at the moment due to global distribution issues. I appreciate the frustration but this is an industry wide problem that will take a while to resolve.

Best wishes

Hi Maureen, John Lewis are not able to deliver large furniture items to Northern Ireland at the moment. For further details please contact them directly.

https://www.johnlewis.com/customer-services/contact-us

The Rye Garden Furniture range is available from John Lewis & Partners.

Hi Anne, the chair and shelves are from the same range but have been discontinued, I’m sorry to say. Hope you are enjoying the desk!

Hi Gillian, the prices of the Bakerfield leather sofas have indeed just been increased to reflect the increased costs of storage and distribution. The retailer, very, decide the retail price, not us and do not give advanced warnings.

I appreciate this is quite a shock particularly as you have been waiting to purchase at the lower price but is inevitable since the price has been held for quite some time. I would suggest that, if possible, you wait a while since there are currently no promotions on this range though, at some time in the future, there likely will be.

Best wishes

Hi Cautheen. The Dante furniture pieces are imported from overseas in complete sets and replacement seat pads and cushions are not available to buy separately I’m afraid. I appreciate this isn’t the answer you were hoping for but I hope, at least, you will appreciate the honesty?

We get a lot of similar requests and, in an ideal world, there would be a ready supply of spare parts and accessories available for every range advertised but, alas, this is beyond our control.

Best wishes.

Hi Gail, ideally covers should be breathable so you don’t get a build-up of condensation which, in extreme cases, can result in the aluminium frame becoming oxidised and discoloured.

For short periods though, a plastic cover is fine for protecting your furniture from rainfall whilst exposed to the elements. For long term storage though I would suggest a canvas style fabric such as AeroCover (https://aerocover.com/), for example.

Most outdoor furniture cover specialists offer a breathable option in a variety of generic sizes. Failing this, covers with air vents are also readily available.

Hi Wendy, the Saigon range is currently out of stock I’m afraid. The last RRP was £529. It is unlikely to be restocked this year though.

Hi Ruth, I would suggest you accept the offer of a refund without further delay. Otherwise, it is likely you may have to wait until next year before the Dante range is restocked and you also run the risk that the finish will not be an exact match.

Best wishes

Hi Kelsey, the Hawaii outdoor range is sold by very.co.uk. You can contact them by phone: 0800 11 0000

Or write to:
Very Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH

You may also raise a complaint from your very account management page.

Hi Julie, some items from the Aruba range have sold out at present and we don’t know if they will be restocked in time for the Summer. The glass topped tables have not been discontinued though so will be back eventually. Sorry I could not of been more help.

Hi Barbara – can you let us know which sofa you’re looking at please?

Hi Gary, the Chevron outdoor range is exclusive to John Lewis and the item you are looking for is currently out of stock. Thanks for taking the time to contact us.

Hi Elaine, the Swift furniture range is only available to buy online I am afraid.

Hi Michael, I’m afraid the the Jewel Table is only available with the Gold base and is currently out of stock online. The table is made in India, by the way, so it would be a long journey.

Sorry I couldn’t be of more help. Best wishes

Hi Lynn, the Taylor furniture is delivered direct from the supplier (which isn’t us) and because the items are ready-assembled this requires a dedicated two-man delivery team. It is, therefore, currently not economically viable to deliver such items to Northern Ireland. Admittedly, this is not particularly well explained at the point of sale and I apologise for the fact you have had to contact us about this.

Hi Gill, the Cove range is exclusive to John Lewis & Partners so, regrettably, there isn’t another way of buying the Steamer Chair and it is unlikely to be restocked in time for your friend’s birthday.

Sorry I was not able to help but I do admire your efforts to buy your friend such a thoughtful and original gift. I sincerely hope you are able to find a suitable alternative. Best wishes.

Hi Debbie, the Burford Dining Chairs are currently out of stock and we have no information as to when they will be. If you complete the section that says ‘Email me when back in stock’ John Lewis will let you know as soon as they become available.

Some popular items do sell out again as soon as stock is replenished because there are so many people already on the list. I would, therefore, urge you to do this as soon as as possible so you don’t miss out.

Hi Lauren, the dimensions given are the same as were originally advised as ‘overall’ but Very have since updated as you state. However, the set also includes a corner section, with no dimensions actually given, which will increase the width again by at least half the depth of each sofa. So, regrettably, with no margin of error, it’s not going to be suitable for the space you have available.

Sorry for the confusion. The onsite details will be updated with the correct information.

Hi Clare, you can buy the Dante furniture range from John Lewis & Partners

The Poise range is now discontinued and there are only a few chairs available I am afraid to say Laura. I hope you are able to find a suitable alternative. Best wishes.

Hi Angela, the Rye Garden Furniture range is exclusive to John Lewis & Partners so you can not buy anywhere else I am afraid. I expect the range will be restocked at some point but it is unlikely to be in the very near future. The Rye collection is incredibly popular and items do sell out from time to time.

Hi Corinne and thanks for getting in touch. Firstly, I have edited your comments slightly since you believe we supply the Miami Outdoor Range, we don’t and it does state this at the very top of this page. However, I do understand your frustration.

The tables are actually manufactured in China and you may not be aware that Covid is still very much a problem there, many large cities have been in severe lockdown until very recently, and this has had an adverse effect on supply chains worldwide. In such unprecedented circumstances it has become almost impossible to predict when some products will be restocked and I’m sure John Lewis have done their best to explain this to you.

I sincerely hope that your order is not delayed much further and that you are able to enjoy the summer months with your new furniture but, sadly, I am not able to do anything to expedite the situation for you.

On a positive note, John Lewis do not usually accept orders for products unless they are fairly certain that they will be able to complete within a reasonable time scale, so it is likely that you will not have to wait too long.

Best wishes.

Good morning Angelo, since the Hairpin desk and bookcase is exclusive to John Lewis & Partners there is nowhere else you can buy the light oak bookcase. Alas, some popular items do sell out from time to time and in the current climate it is not always possible to have a constant supply. We do not know if John Lewis will be restocking this bookcase but it is possible since other items in the range are still available.

Sorry I could not have been more help and best wishes.

Hi Bela, how unfortunate? Sadly, we do not make the Chevron furniture range so are not able to assist. Whilst your request is entirely sensible it would be likely that the cost would actually be greater since the manufacturer would not be geared up to deliver one-off items. Distribution and delivery of large furniture items is a complex and expensive process and is not easily bypassed. I appreciate the frustration though. Best wishes.

Hi Catrina, the Etienne range has become a victim of global supply chain problems to such an extent that John Lewis have now introduced an alternative range called Louis which is very similar. More details here…

Alas, there are subtle differences in the design and the natural wood finish will not be an exact match to pieces you’ve already purchased.

Hi Neil, yes the Albany range is still current and will be re-stocked in the near future. If you complete the ‘Email me when back in stock’ section on the johnlewis.com product page they will notify you as soon as the bedside table becomes available. If you don’t do this then the likelihood is that may sell out again before you get the chance to buy normally.

Appreciate the frustration and thanks for your patience. Kind regards

Hi Kevin, the Burford Garden Range is exclusive to John Lewis & Partners and most pieces do sell out from time. You will find this is the case with most popular ranges and I appreciate the frustration.

Hi Denise, the Abacus range is very popular and consequently some pieces do sell out quite often. Rather than praying, you should add your email address on the product page at johnlewis.com and they’ll email you as soon as the piece you’re after arrives back in stock. It’s not unusual that there are so many people already on the list that items go out of stock again the same day so this really is your best option.

Kind regards 🙂

Good morning Victoria, the Estate Dining Range is exclusive to John Lewis so you can only purchase through them. As you are aware, the extending dining tables are currently out of stock and we do not know when this will be rectified.

I appreciate the frustration and I am sorry I could not be of more help.

What can we do for you Alan?

Hi Helen, the Hoxton range has been out of stock for some time now and is unlikely to be restocked in the near future. Sorry I could not of been more help.

With so little information I can’t answer with any certainty other than to say that most John Lewis garden furniture ranges are exclusive to them and if it is no longer available on site then it is has either been discontinued or they do not expect any stock for the foreseeable future.

Hi Sarah, it is unlikely the unit will be stocked within this timescale. As a general rule of thumb, John Lewis will allow you to pre-order products when they are certain of getting stock within a few weeks. If stock was readily available from elsewhere then they would have it.

On the product page at johnlewis.com you will see the message ‘Email me when back in stock’. This is absolutely the fastest way you will get hold of the unit. There is such a demand for some products that they sell out as soon as they are back in stock and if you are not on the list to be notified then you may well miss out.

Hi Humphrey, I am sorry but we do not have the dimensions of individual sections. To answer your question I would need to extrapolate the dimensions from a photograph and this would have such a wide margin of error that it would not be useful to you.

The Marlow wardrobes are supplied to John Lewis by a German company and the information you require is just not publicly available. Alas, this a limitation with such products being only available online and I appreciate the obvious frustration this may cause when what appears to be a very simple question can not be answered properly.

I can confirm, however, that the top is indeed flat and the overall height is 220 cm.

Hi Sue, there is a height-adjustable table available as part of the the Rye 7-Seater Dining Set but, alas, this isn’t available to buy separately at the moment.

Elsewhere, I think you are going to face the same problem with the added complication that you won’t find a perfect match to your existing set. The Valencia range, for example, does have a rising table but I don’t think the finish would be suitable? Details here…

You will not find many rising tables being sold individually, I could find just one on amazon and, again, it isn’t a good match. Details here…

Sorry I couldn’t have been more help. There is a dire shortage of garden furniture at the moment and I appreciate the frustration.

Best wishes

Hi Nick, the Tetbury benches are sold by Amazon and if the purchase was recent then you are entitled to request a return/refund from them. Hope this helps?

Amazon returns

Hi, we don’t make the Duhrer Tables but can assure you the range has not been discontinued. If you add your email address at the John Lewis product page where it says ‘Email me when back in stock‘ you will be notified as soon as soon as the table becomes available.

Best wishes

Hi Natalie – afraid not. The Labrinth sofas have quite a bulky form that wouldn’t suit the 2-seater being any smaller. A cuddle-chair would, maybe, be a good compromise but, alas, this option isn’t available either.

Sorry I couldn’t have been more helpful and best wishes.

Hi Justina, the Etienne range has been out of stock for some time now and we’re not sure whether it will be restocked or not. The sleigh bed has recently been re-listed, for example, and the on-site messages are not always 100% reliable.

Now here’s the interesting thing, the same bedside table has been restocked as part of the Louis Bedroom Range and is available to order here…

I should warn you though that the natural oak finish is not the same and will not match your existing pieces. However, since so much time has passed, it would be near impossible to guarantee that any finish would still match exactly so this is a problem you are going to face no matter what.

I appreciate this isn’t the answer you wanted and you may be better getting in touch with John Lewis directly about this?

Best wishes

Hi Lizzie, thanks for getting back in touch. The lamp table has now sold out again so it’s unlikely they will be able to send another anyway. 🙂 Glad to hear how pleased you are.

Best wishes

Hi Lisa, the Mix It Panelled Wardrobes are exclusive to John Lewis & Partners and the best way to get hold of them is to go to the relevant page at johnlewis.com and enter your email address where it says ’email me when back in stock’. This may seem like a flippant response but I don’t want you to miss out and this really is your best option.

I don’t know what the situation is currently with the Mix It range but I do know that some other ranges have sold out again as soon as they come back into stock from the email list alone.

Best wishes

Hi Elizabeth, pleased to hear from you! Regrettably, wood furniture which is made at different times is always going to have a slightly different finish. You can use a wax polish if you feel this help and, over time, the finish will enhance and the colour change may be not so noticeable.

When using a wax polish always make sure the surface is dust free since even very tiny specks of dust can act as abrasive and cause very fine scratches. And also always use a soft clean, lint-free natural cotton cloth.

Best wishes and thanks again for getting in touch.

Good morning Mike, the black tropez tables are currently out of stock I am afraid. The link did actually go to the polished steel version and this has now been amended. Sorry for the inconvenience.

Out of stock items

Hi Georgia, we don’t expect the 7-seater set to be restocked. Sorry.

Out of Stock Items / Where else can I buy this?

Hi Barry, no the sofas arrive in one piece so you need to ensure there is sufficient access space.

thefurnitureco.uk/qa/where-else-can-i-buy-this

Good afternoon Suzannah. The chairs are expected back in stock within the next few weeks. Unfortunately, they are only available in pairs though.

Best wishes 🙂

Hi Mary, this sofa does come in two parts.

Hi Lizzie, yes we did think that the range would be restocked by now but there is still no sign of any progress on this front. You can submit your email address on the product page here and John Lewis will let you know when the table is back in stock. I would strongly advise you do this because it is almost certain that the range will sell out in no time at all and I don’t want you to miss out.

Kind regards

Hi Donna, the nearest to your description would be the Haegan Storage Cabinet

https://thefurnitureco.uk/dining-room/sideboards-dressers/haegan-cabinet-sideboard

I would advise that you purchase one of the options that is currently in stock because this is the end of the line and it is unlikely that a 4 drawer unit will become available.

Hi Eric, it is often the case that these packages are put together with end of line stock and individual pieces won’t be available to buy after this point. As you are aware there are other drawer chests in the Alderley range still available although I am guessing you are referring to the previous cream/oak option which has now been completely discontinued?

Sorry I couldn’t have been more help.

Hi Christina, thanks for getting in touch. The dimensions for the chaise sofa were incorrect.

The width of the Lucia chaise-end sofa is the same as the standard 3 seater (205 cm) and the depth is 133 cm including the chaise and 91 cm without.

Sorry for the inconvenience and hope this helps?

Hi Julia, firstly I have edited your message slightly because you have included personal details but I understand it is the Halo Little Professor Range that you are referring to.

The colour ranges you are interested in are currently not available and, at present, the armchair is only available in Biker Tan, Antique Whisky, Hand Tipped Chocolate and Riders Nut. You are able to select a free fabric sample direct from the landing page at johnlewis.com here…

I think the confusion may arise from the fact that there are two different landing pages on the John Lewis site for this product and this maybe why you were given conflicting information since in-store staff often refer to the site for product details?

The wider choice of options has not been available for some time now due to global distribution issues that are still a long way from being entirely resolved. I can not, therefore, give you any firm idea as to when these options will be available.

I am sorry you had such a poor experience on this occasion and appreciate the frustration.

Yes

Hi Sue. The Etienne range is exclusive to John Lewis and is not being discontinued. There have been ongoing supply issues and we can not say at this time when these will be resolved. Sorry for the inconvenience.

Hi Hazel, the Duhrer tables don’t require any special care other than a regular clean and occasional polish (regular aerosol-type polish is fine).

As with all natural wood finishes it’s always advisable to avoid contact with direct sunlight as this can lead to shading problems over time. Also avoid placing items on the surface for long periods such as plant pots as this can also result in staining and, in extreme cases, delamination of the veneer finish.

The Duhrer range has been incredibly popular and the only complaints we ever receive are that the most popular pieces are often sold out.

Hi Aliso, the Aruba range is only stocked by Very Group which includes Littlewoods. Some of the range is still in stock, the pieces that are currently sold out will be restocked within the next few weeks. Alas, this is all we know and apologise if this isn’t the exact answer you were hoping for.

Hi Alison, I am sorry but we don’t have an exact specification for the desk other than those that are already published. We can, however, give you an approximate extrapolation:

Width (overall): 153cm
Depth (overall): 88cm
Front and back edge: 80cm
Angled sides (each): 56cm
Height (overall): 74cm
Height (space underneath the desktop to the floor): 61cm

The Glide desk is currently on display at John Lewis stores in: Bluewater, Cardiff, Cribbs Causeway, High Wycombe, Liverpool, Trafford & Welwyn

Good Morning Charlie, individual pieces from the St Ives range are already back in stock and the complete sets will be available soon. I can’t guarantee these will be ready for Easter time exactly but will be around this time. We do expect that, as usual, the range will sell out quickly though and this is beyond our control unfortunately.

Hi Dilys, the Padma range is exclusive to John Lewis & Partners. This is usually mentioned on the product page but was omitted in this case. I have now updated the page and apologise for this.

The range will be restocked in due course and I thank you for your patience. The wait will be worth it, I can assure you.

Best wishes

Hi Jocelyn, you don’t say if this is accidental damage or a fault with the table? If the table is faulty then you should file a return with very who will arrange a refund or replacement.

https://www.very.co.uk/help/en/online-help-system/help_returns

Alternatively, if the table has been damaged by accident, you can arrange a repair form a ‘hard surface’ repair specialist

https://www.google.com/search?hl=en&q=harde%20surface%20repairs

Hi Gina, you can only buy the Calia Desk from John Lewis & Partners. The Calia range is incredibly popular and most items do sell out quite often. Much as we would like John Lewis to always have warehouses packed to the rafters with these popular items the unfortunate fact is that they choose not to and, as a consequence, we receive daily requests such as yours which we can simply not satisfy.

The desk you want will be back in stock in soon and we thank you for your patience. The frustration is appreciated but we are certain it will be soon forgotten once you are in possession of the desk which really is a great piece of furniture.

Hi Shirley, the Hanover range is sold online only and there are no wood samples available I am afraid. Buying furniture online without seeing it first hand is something some people are comfortable with and not others. All I can say is that if you are not happy with a purchase you are free to return it within 7 days for any reason and at no cost to yourself. I appreciate this isn’t a perfect solution for bulky furniture items but it does at least offer a bit of assurance should the finish not be as you expected.

Hi Claire, no is the short answer but some pieces in the Dante range have begun to come through over the past week or so it shouldn’t be too long now. Thanks for your patience and best wishes.

Hi Lindsay, we don’t supply the Ala Mesh range to John Lewis so, technically, the answer is no. 🙂 However, we are hoping that the range will be restocked soon but, unfortunately, there are supply problems with all garden furniture at present so it is difficult to predict what will be available and when. Most of the other popular garden furniture collections at John Lewis are becoming available just now though so, hopefully, the Ala pieces you want will show up soon?

Sorry I could not have been of more help but I think you can gather that we are just as frustrated as you are at the moment and appreciate how you feel.

Best wishes.

Hi Warren, fixing brackets are not normally supplied unless specified otherwise. Brackets are readily available to order from amazon though, for example: https://www.amazon.co.uk/s?k=fixing+brackets

Hi Clare, the Madison range is currently being discontinued I am afraid, and only the only option still in stock is the cuddle chair.

Very do sometimes re-stock popular sofa ranges at a later date but, to be totally honest with you, there is no knowing when or why such decisions are made internally and they certainly never respond to any requests for such details.

So, as far as we are aware, the sofa you want will not be available and I am sorry I can not not give you a definitive answer on this.

Hi Warren. All orders over the value of £50 at John Lewis come with free delivery. Some ranges are self-assembly, others come already assembled and some, such as the Marlow and Elstra Range are assembled on in situ with all packaging taken away afterwards at no extra cost.

It will say on the product page at johnlewis.com what the assembly options are but if you need any further specific information please let us know.

Hi Pauline, as you have found, these options are no longer available and, although I appreciate the inconvenience, this does happen from time to time. I hope you are able to find suitable alternatives.

Hi Bob, the Burford Garden Furniture Range will be back in stock in the next few weeks. I appreciate the frustration. Best wishes.

Hi Sue, unfortunately, if the covering is already coming away from the surface than a repair may not be possible and you may need to replace the feet. Unless the surface is relatively undamaged, then you may be able to repair with a strong adhesive.

To prevent the problem re-occurring you could elevate the feet slightly with rubber or plastic pads to ensure they are never in direct contact with a wet surface (search amazon for ‘furniture risers‘). The coating can also be further protected by applying two or three coats of clear exterior varnish.

Hi John, the Montreal range is manufactured overseas and is subject to severe delays due to the global distribution problems which are a result of the Covid pandemic. I am not able to give any specific timeline at the moment since previous estimates have proven to be optimistic at best.

I do appreciate that you may not want to wait indefinitely but I would rather be honest with you and suggest that if you need the furniture within the next few weeks the you would be advised to look for alternatives.

Sorry I could not be of more help. Best wishes.

Hi Sue, the feet are wooden with a woodgrain effect finish which is a synthetic, weatherproof material.

Hi Maureen. The Alderley range has been updated a couple of times and, alas, the cream/oak option was discontinued some time ago. Sorry I am not able to help further other than to say you are certainly not the only person to ask the very same question.

Best wishes and I hope you find a suitable alternative.

Salut Regis, la table à manger pliante Butterfly et les quatre chaises sont vendues par John Lewis & Partners et ne livrent pas en France. Je suis désolé. Meilleurs voeux.

[Hi Regis, the Butterfly Folding Dining Table and Four Chairs is sold by John Lewis & Partners and they do not deliver to France. I am sorry. Best wishes.]

Hi Alan, the only other retailer selling the Aruba garden furniture range are Littlewoods because they are the same company as Very. However, Aruba is not a trademarked term and there is nothing to stop any other company using the name for their own line of furniture, this is a common occurence unfortunately and does cause some confusion. Often the furniture will be different in design but can sometimes also be a cheap copy.

A quick search throws up a few random results but none that I can see offer the actual same product.

Hello Fiona, I so sorry to hear your sad news and hope you are well. Regarding the Groucho sofas, yes the range will be restocked eventually. This particular sofa has been incredibly popular and sold out often, even before the current supply problems due to Covid.

Regrettably, I’m not able to give a you a reliable timeline. We get asked this question a lot and, thus far, estimates have proven to be wildly optimistic. We do hope that things will start to return to normal soon and you won’t have to wait too long.

Kind regards and best wishes for the future Fiona.

Short answer Alan – no. Global supply issues have not been helped by recent events and it could be a while before stock is replenished. It’s a lovely table though and will be worth the wait. Sorry I could not have been more helpful but thanks for your patience and best wishes.

Hi Paul, I am not sure what the situation is with the small sideboard but the Duhrer range is due to be restocked in the near future. The onsite messages on johnlewis.com are not always entirely reliable, I should add.

If you are set on this furniture piece then I would advise waiting a while until the rest of the range is back in stock. Thanks for your patience.

Hi Sue. It sounds like the veneer surface has swollen and/or delaminated and is not likely to recover although it certainly is worth waiting a while for any embedded moisture to dry out before making a final assessment.

The good news is that almost any hard surface can be invisibly repaired these days but, in this case, I fear you may need professional expertise since the risk of further damage is quite high. To find a local specialist search for ‘hard surface repairs’. Most will be able to give you an estimate of the cost without obligation.

Best wishes.

Hi Brenig, alas no. We are hoping the stock situation will begin to be resolved in the coming next 3 months though.

The Medan range is incredibly popular and we appreciate the frustration and, also, thank you for your patience.

Hi Kate, the Lumiere and Verve ranges are similar in style but, alas, not the same colour. We wouldn’t, therefore, recommend interchanging the two.

Kind regards

Sorry Linda but it isn’t OUR furniture and we have no control over John Lewis’s stock situation. We do share your frustration though and hope things will be resolved soon. Best wishes.

Hi Sophia, the good news is that you can buy the Chevron Garden Furniture range from John Lewis & Partners when it is restocked in March/April. You are not able to purchase the range elsewhere I am afraid because it is exclusive to John Lewis & Partners.

You can sign-up for an email alert for when the chair is back in stock by entering your contact details on the product page at johnlewis.com as below:

Thank you for your patience and I hope you are rewarded with some splendid Summer weather!

Hi Mary, the Booth sofa seat cushions have zips, yes, but the sofa covers are fixed. The dark teal option is a 7-day delivery option and is not made to order. The fabric is man made with a textured cotton appearance and can be cleaned with a fairly dry sponge and a weak solution of soapy water. Any stains would need to be professionally removed though.

You can order a free sample of the fabric from the product page at johnlewis.com. Just tick the box as seen below:

Hi Hayley, the seat height is 45 cm. If you need a higher seat height you can buy ‘sofa risers’ from amazon as you may find your choice limited otherwise.

Hi Eileen, the Samira range will be restocked as far as we are aware. Thanks for getting in touch and best wishes for the new year.

Hi Gaynor and thanks for getting in touch. The side table was originally listed on johnlewis.com at £219 and has since been updated. Apologies for this and the price has now been corrected.

The cost of transporting furniture, particularly from overseas, has risen multiple times over the past 18 months due to Covid and John Lewis have amended the price of this item to reflect this. It is unfornate but they have at least held the price for the rest of the range at the current time.

We expect the Grayson range to be restocked in the next couple of months. It’s a very popular collection with many people feeling the same way as you do and your patience is appreciated.

Best wishes for the new year.

Minor marks and discolouration can be sometimes removed with a combination of 0000 Grade Wire Wool and Bees Wax Polish. However, sine the Mira Dining Tables are finished with an oak veneer which is fairly light in colour, you may have limited success, especially since you suggest the staining is dark in colour.

Over time, however, if the table is treated with an oil finish as recommended, you may find that the colour of the table overall becomes richer and any minor stains will become much less obvious. Sometimes to the point of being indistinguishable.

A professional French Polisher will almost certainly be able to remove the mark with complete success if you are not confident in trying the above. I would strongly advise against trying any other methods that involve using chemicals, vinegar or bicarbonate of soda (as random examples of alternative solutions you’ll find on the internet).

Best wishes.

Hi Meg, I am embarrassed to say that we don’t have the dimensions for this range despite requesting these some time ago. Sorry I could not have more help but best wishes and kind regards anyway.

Hi Jesus, the Urella range is a John Lewis exclusive and is not available elsewhere I am afraid. Expect more stock early February. Sorry I could not have been of more help. Best wishes.

Hi Gill and thanks for getting in touch. The Bow Bedroom Range is manufactured in Malaysia and, as everywhere, both production and shipping have been severely affected by the Covid epidemic. It is likely that John Lewis have been promised delivery on numerous occasions only to be let down and are as frustrated with the situation as you are.

Afraid I’m not able to offer you more in the way of a timescale but I do appreciate your patience in this matter. Hopefully things will start to return to normal in the early new year.

Best wishes.

Hi Denise – the the team that delivers and assembles the Marlow Wardrobes will do that for you.

Hi Angela, yes the drawers have metal, smooth glide runners and the colour is flat white. However, as you have noticed, only the taupe units are currently available.

https://thefurnitureco.uk/bedroom/reid-bedroom-furniture

Hi Loretta, the Marlow range has only recently come back online after being unavailable for a long time due to supply issues during the Covid crisis. Alas, this means that the product pages and ordering process have yet to be fully updated since the wardrobes are currently only available for pre-order.

The added complication is that, previously, the accessories were only available to buy in store and this may explain why the online staff are not as familiar with the range as you might have expected.

We expect the process to be updated in the new year when the wardrobes are fully available again and hope you are able to wait until this time before ordering. Just to reiterate, if you order now the expected delivery date will be between 10 – 15 weeks from now – so you are not losing out by waiting.

So sorry for the frustration and thanks for your patience. Best wishes.

Hi Susan, the normal process for ready-assembled furniture is that you are given an estimated delivery date before you have to complete the order. You will then be contacted a day before to arrange a suitable time.

I just completed a trial purchase and this was the message I saw before entering any payment details. If this didn’t happen in your case then you should contact Very with a view to cancelling your order without further delay.

Hi Deidre, the Evelyn chairs are a new range and, as often happens, the first batch sold out fairly quickly. The range will be restocked in the new year and I hope you can wait until then? Best wishes.

Hi Ross, yes the Metro range is exclusive to Very & Littlewoods. The range has been around for a while now and it isn’t unusual for them to sell out, especially at the moment with shipping issues causing no end of delays. We can not guarantee they will be back in stock soon but expect things to return to normal in the early new year. Sorry for any inconvenience.

Hi Angela, the Calia range has been incredibly popular and it will be the new year before the table you want is available I am afraid. Sorry for the inconvenience and best wishes.

Hi Lizzie, the Hemingway range absolutely will be re-stocked in the New Year. Sorry I can not give you a firm date but would like to thank you for your patience.

Hi Lisa, yes the Fern cabinets will be restocked but because they are made overseas there are severe delays and it is likely to be early in the new year. If your order is still being processed by John Lewis then I expect they will be in touch when the cabinet is available.

I appreciate the frustration and hope this is resolved for you before too long.

The price listed was incorrect, sorry for the confusion. The original table featured was the 4-seater, as you can see in the url. The page has been updated so it is clear that this is the 6-seater.

https://thefurnitureco.uk/dining-room/west-elm-frame-marble-4-seater-dining-table

The 6-seater was never available at this price. Sorry for the confusion.

Hi Sarah, it’s a popular range and does sell out often. The set you’re after is likely to be back in stock in the New Year.

Hi Linda, the Marlow Wardrobes currently have a 20 week lead time. The wardrobes are assembled upon delivery which requires a specialist fitting team. Wardrobes ordered before Christmas will be delivered and fitted by the end of March.

Hi Margaret, I can assure you that the Hemingway range has not been discontinued and will be restocked. I am not able to give an exact date when this will be but it is likely to be early in the New Year. So sorry for the frustration but your patience is appreciated. Best wishes.

Hi Patricia, delivery of large ready-assembled furniture is currently not available to NI since it requires a 2-man team and the costs involved are prohibitive.

Sorry for the inconvenience.

Hi Warren, thanks for getting in touch. You are correct, there is an error with the dimensions of the Madison Sofas which has now been corrected. The dimensions on the Very landing page also seems to have mixed up the sizing.

To clarify: The Cuddle Chair is 153 cm; The 2 Seater is 183 cm; The 3- seater is 223 cm.

Hope that helps and sorry for the confusion.