We provide digital marketing services to online furniture retailers. We do not sell products to the public. For delivery details, returns, stock levels, assembly instructions or spare parts we will not be able to assist and you will need to contact the retailer directly.

For any other enquiries we are always happy to help and will endeavour to reply within 24 hours. Your query will be answered below, please do not include your email address or telephone number.

Frequently Asked Questions

Out of Stock Items / Where else can I buy this?

Furniture featured on this site is often exclusively available from one retailer only who will be listed on the product page. Unfortunately, some popular items do sell out fairly quickly and this means the items will be listed as ‘out of stock’.

The item will not be available to buy anywhere else at this time.

Of late, due to Covid restrictions and global supply delays, many items have been listed as out of stock for long periods. This can be frustrating but it is an industry wide problem and we hope things will return to normal over the coming few months.

Discontinued Items

Almost all furniture ranges will come to end at some point and this does leave some people disappointed. Alas, this does often happen at short notice and is something out of our control. Again, ‘discontinued’ means exactly this and such items will not be available elsewhere.

Where can I buy garden furniture covers?

Protecting your furniture from the elements is a wise precaution but ready-made covers are not always readily available. Here are a few tips on where to look…

Some premium garden furniture ranges have bespoke covers available to purchase separately so, in the first instance, check with the retailer where you bought your furniture to see if they have covers available.

Generic covers to fit a wide range of garden furniture sets are available from the following retailers:
You can also buy custom-made furniture covers from the following businesses:

Why is all the garden furniture sold out?

For the past couple of years there has been unprecedented demand for garden furniture and, consequently, many popular ranges have sold out very quickly. Global supply and distribution problems, due to the COVID pandemic, have made this problem particularly acute and, regrettably, it will be some time before things return to normal.

More details here:

Recent Comments

Sally – Hi I’m looking to source two toulouse single wardrobes to complete my bedroom furniture but they’ve been put of stock at Dunelm for months and months Hoping you can help? READ MORE…

Hi Sally, it is incredibly frustrating when popular furniture items remain out of stock for such long periods, especially when there is no indication when these issues will be resolved.

I am not even certain whether the Toulouse Single Wardrobe will be restocked or not and I doubt anyone at Dunelm will be able to give you an answer since it is their policy not give specific dates in these circumstances…

This is what they say:

Unfortunately, we cannot give back in stock dates on specific items at this time. We often continue to show out of stock products online so that you have access to the product details, for when they are back in stock.

The reason that retailers are so non-committal on re-stocking is that they depend on supply chains that are not 100% reliable.

Sorry I was not able to help you on this occasion but please get back in touch if there is anything else I can do for you.

Jackie – Hi do they do a dressing table in the Louis range? READ MORE…

Hi Jackie, no – not currently. The Louis Range is a reincarnation of a similar collection that went by the name of Etienne and there was a dressing table in this range, see below…

French-style oak dressing table
Etienne Dressing Table – Discontinued

As I understand it, there have been supply issues which will dictate whether the Louis range is expanded upon or not. So, to answer your question, it isn’t entirely out of the question.

Thanks for getting in touch and I hope you enjoy what’s left of the weekend!

Gary – What wood is the Crawford set made from? READ MORE…

Good morning Gary, the Crawford units are made from particle board with a wood effect laminate finish.

Hope that helps?

Helen – Please could you tell me the internal measurements of the drawers on the Sidmouth oak sideboard? (not the baskets, just the drawers please)? READ MORE…

Hi Helen, the drawers are 40 cm wide

Helen – Thank you very much for the above. Please could I have the INTERNAL depth and height too please? READ MORE…

Hi Helen, we don’t have that level of detail available I’m afraid, it is a Dunelm product although their own customer service team would be unlikely to have this information to hand.

Kind regards

Margaret – Dante De Luxe Garden Chairs in Natural Your site quotes £475 for two, can you please tell me where these can be obtained at this price, they were advertised on John Lewis site but seem to have have disappeared. I really do like them. READ MORE…

Hi Margaret, the Dante De Luxe Garden Chairs are now £579 a pair I’m afraid. Regrettably, it’s the one recent change in price throughout the range.


Margaret – Dante de luxe garden chairs – Natural – Price : £475 for two chairs Sent you an email a few days ago, but no reply from you. The above chairs on John Lewis website are £579 for two chairs Where can I obtain these chairs at your price of £475. Look forward to hearing from you. READ MORE…

Your query was answered above within an hour of your original comment.

Kind regards

Sue – I saw Kinross dining chair in John Lewis Reading, but now seems to be “out of stock” Could you tell me where I can purchase the NATURAL chair on-line? READ MORE…

Hi Sue, the chairs with fabric covered seat pads are currently sold out, there are 3 options available with leather seat pads instead… See link below…

Thanks for getting in touch and kind regards.

FT – Hi, I’m looking for this product which John Lewis no longer stock (Wilton Headboard, double white). Do you sell it? Thanks. READ MORE…

The Wilton Range is exclusive to John Lewis. The headboard may come back into stock a some time but we don’t know when that may be.

Kind regards

Karin – I have an Alora bistro rattan set and want to buy a six seater table and six chairs. Do the manufacturers make a six seater dining Alora set (I can only see a four seater set). Also would it be possible to let me have the name of the manufacturer and I can contact them direct? READ MORE…

There is a six-seater option but the Alora range is currently not fully stocked. Expect more options from the the end of March/early April.

Alora Garden Furniture is a John Lewis product, you can contact them directly:

03456 100 336

John Lewis plc, 171 Victoria Street, London, SW1E 5NN

Kind regards

Mo – Help…. I live in jersey Channel Islands and am trying to get 2 x 5 drawer Alderley chest of drawers in white. I can find them on Very, but they will not deliver here. Do I have any other options that you are aware of please to get these items delivered? I really love these drawers, they are perfect for what I want. I so look forward to any advice you may be able to give. READ MORE…

Hi Mo, the Alderley drawers are ready-assembled which means they require a two-man delivery team. As a consequence there is no practical economic way these can be delivered outside of the UK mainland, I am afraid.

Sorry I couldn’t help you but best wishes anyway

Mo – Thank you for replying so quickly regarding the Alderley delivery question. If I was able to arrange that they are delivered to a mainland address that provides us here in jersey with a drop off service, where they then ship the products to us (ie we have ship2me and also MySpace) do you think that would work? READ MORE…

You could do that but you also have to consider the possibility of having to return the goods. Say they were damaged in transit, then Very would only cover the cost of return from the UK Mainland delivery address.

I’m not trying to discourage you, just making sure you’re aware of the risks entailed.

Linas – Hi, I wonder if you could tell me which retailer has in display the Swift Cube bedroom furniture in London, so I could view? READ MORE…

Hi Linas, the Swift Furniture Range is only available on-line and there are no showrooms, I am afraid.

Best wishes and thanks for getting in touch

ReplyHi, Where can I find internal layout/drawing with internal chamber dimensions for: and READ MORE…

Layout drawings and detailed dimensions are not available. Sorry

Gemma – Hello.. I bought 1 of your wardrobes last year (Taylor Part Assembled 3 door Mirrored wardrobe in grey.) It will be nearly 1 year now. I Bought it through very and cost myself 499.99 Approximately 2 weeks ago the front 2 wheels went into the wardrobe and now it’s tilted. It’s a lovely wardrobe and in perfect condition just the issue with the wheels. Not sure what happened but they’re not visible now. Very told me they email you last week and I’ve still not heard anything as of yet. They offered me compensation but I just want the wardrobe repaired or exchanged. READ MORE…

Hi Gemma, sorry to hear this. Regrettably, we don’t make the wardrobe and the only party with direct contact to the manufacturer are Very themselves. Since they have already offered you compensation I would suggest you ask them to replace the wardrobe at no cost to yourself or arrange for a repair.

Hope you get it sorted out and best wishes.

Alison – Please could you let us know whether the Sansa sofa bed is available with a left facing chaise or not – John Lewis were unable to tell me. READ MORE…

Good morning Alison and apologies that you had to contact us for a very simple answer which is that each end of the Sansa Sofa Bed is interchangeable – so the chaise-end can be left or right facing.

Not sure why John Lewis couldn’t answer that for you as it clearly says here… under the heading of ‘Product Information

‘The stylish Sansa sofabed offers functionality and flexibility. The two sections detach, allowing you to move the chaise section (with its hidden storage) from one side to the other…’

As you may be aware, The Sansa Sofa Bed was recommended in a Best Buy article on the Telegraph website, which is one of the top Google search results for ‘Best Sofa Bed‘ – so I would expect they have been asked this many times before?

Kind regards

Martin – We like the Rye range but cannot find a price for the stools others as part of package with sofas,etc. Please can you advise availability and price. We wish to order: 1 Two seater settee 4 lounge chairs 2 stools Please advise how this can be done. READ MORE…

Hi Martin, the Rye Outdoor Range is only available to buy from John Lewis. The items currently in stock, which include the lounging chairs and sofa, are listed here…

The stools are not normally sold separately though, only as part as a dining set, I am afraid.

Kind regards

Jessica – Hi, I am in love with your Samira range on Dunelm. The Sideboard, slim and large are now out of stock and have been for a while. Please tell me this is an item you are going to be making more of? Any idea when I will be able to purchase the slim line sideboard? READ MORE…

Hi Jessica, thanks for getting in touch. We don’t make the Samira Range so can’t say for sure when the sideboards will be restocked. It’s been a popular collection and does sell out often. Some key items in the bedroom range were out of stock for quite some time last year although they did reappear eventually.

There have been ongoing supply problems within the furniture industry generally that originated at the beginning of the Covid epidemic and we’re still awaiting a return to ‘normal’ conditions which are a way off being resolved, sorry to say.

Sorry I couldn’t be of more help Jessica. Best wishes.

Katie – Hi, I was wondering if you were able to provide fabric samples for the button back beds? Velvet heather and velvet granite are the fabrics I’m interested in. I live too far from a John Lewis store to visit. READ MORE…

Good morning Katie, you don’t say which bed it is but on the John Lewis site you should see an option to order a free fabric sample. Admittedly, it’s not immediately obvious – see highlighted image below. Just go to the product page and look near the price, colour options and order now section:

Tick the box to order a free fabric sample

Hope this helps. Best wishes.

Gary – I am looking to purchase a number of Marlow wardrobes in Graphite, but I want to be able to see them first. JL’s website is showing that they are not in any store in the country, so how do I get to see the colour and the build quality before spending £000’s online? READ MORE…

Hi Gary and thanks for getting in touch. The Marlow Wardrobes are only available online I am afraid. They are supplied direct from the manufacturer, based in Germany, and assembled in-situ by their own team.

It is unfortunate that John Lewis do not display the wardrobes in store but, alas, they only have so much space available and currently give priority to other products.

As you will have seen on the John Lewis site, the range has very good reviews and John Lewis have been selling them for quite some time with no issues that we are aware of.

However, I do understand that you may not want to place an order without seeing what you are buying first – and you are certainly not the only person expressing this concern. It’s an issue with online retail generally that some people are comfortable with and some people are not.

I am sorry I can’t be of any help on this occasion and I sincerely hope you manage to find a suitable alternative.

Best wishes

Lisa – Hi there, I have just bought the tv stand in brown and wanting the 4 drawer set to go in the same room. However it states on the website that it is light brown. As I want them to match the tv cabinet is there a marked difference in colour. READ MORE…

Hi Lisa, without knowing which TV stand you’re referring to, I couldn’t say for sure. However, it’s rarely a good idea to mix and match different shades of wood finish.

Alan – Is the spindle desk anyday collection in stock and if so what colours? READ MORE…

Good morning Alan and thank you for getting in touch. I can confirm the ANYDAY Spindle Desk is currently not in stock.

Kind regards

Cyndy – We would like to purchase one of your extending dining table to seat 10 people in light oak. We are having a nightmare with John Lewis in getting one of your tables Lorn can we purchase from yourselves please. READ MORE…

Good afternoon Cyndy, the Lorn range is only available via John Lewis but, as you are aware, the table has been out of stock now for a considerable time. I would urge you to use the ‘email me when back in stock‘ option on the product page at

Kind regards

Lynette – Apologies, for the misspelling. Samira range. For bedroom, dining room and hallways. Soft white (and black I think). Has a Moroccan feel to the distressed carving detail. READ MORE…

Hi Lynette, thanks for the clarification. The Samira range has been very popular and does sell out often.

The good news is that this is a collection that does get re-stocked from time to time, all be it not as quickly as one would like. This isn’t a guarantee that the pieces you’re after will become available again but it is quite likely. The Samira bed frame, for instance, was out of stock for a long time last year but did reappear eventually.

Lynette – I have read your description of your services so this is not an expectation of action on your part! I am trying to find out who actually manufactures the Sumera range. I have waited three weeks for certain items to come back into stock at Dunhelm with no show. They even advertised chosen pieces in this range at a drop price all this time with no stock to take advantage of the saving. I have already purchased three things because I didn’t want to lose out on some cash saving but now the sale has finished and nobody there knows anything about when they will have stock. So half a bedroom suite and another four items I can’t even reserve, is stressful! Maybe you would know who else stocks this range? It is so unusual and attractive. READ MORE…

Hi Lynette, I’m not familiar with this range, maybe it’s a mis-spelling? However, you will find that Dunelm do this a lot and there isn’t much we can do to help. On the off chance we knew who made the furniture there would be zero chance of you dealing directly with them.

There are two possible outcomes here, either the range will be restocked or it was part of a limited production run and will be discontinued. If you want to clarify the product name for me I’ll be more than happy to reach out to Dunelm for you?

Sheila – Hi. I very much want to buy the Show-Wood Double bedframe from John Lewis but I’m struggling to see how it could be delivered round a tight corner in my flat. The description says assembled on delivery but just how disassembled can it be? READ MORE…

Hi Sheila, the bed comes in 3 packages and access dimensions are quoted as 283 cm diagonally. I appreciate this may be hard to visualize though.

The latest review on the John Lewis site states the Show Wood Bed was delivered and assembled in the customer’s loft conversion with no problems, which suggests access wasn’t an issue.

Furthermore, the worst case scenario is that the delivery fails due to access problems and you receive a full refund. We are not aware of any such incident ever occurring, btw.

Hope this helps?

Alan – Hi. We’d like to try both the Halo and the Cromwell. Size is not important for this, but eventually we are looking for a 3-seater. READ MORE…

Hi Alan,

Based on information currently available (Please contact John Lewis Customer Services to confirm before making a long journey – 03456 100 336)

The Cromwell Leather Chesterfield is currently on display at John Lewis stores in:
Brent Cross
Cribbs Causeway (Bristol)
High Wycombe
Milton Keynes

The Halo Earle Chesterfield is on display at:

Kind regards

Alan – We are looking to buy a Chesterfield but John Lewis do not have any on display for us to try. Is there anywhere we can go to try the product. READ MORE…

Hi Alan, if you care to be more specific I’ll be happy to help. For example, the ‘Halo Chesterfield’ is on display in a number of John Lewis stores but not every size. Or did you mean something else?

I’ll be here all day tomorrow.

See comment above ^^^

Marion – I would like to buy a Sidmouth small sideboard and dunelm’s out of stock.Is there anywhere else I could buy one as we already have some Sidmouth furniture and need to match it. READ MORE…

Hi Marion, regrettably, Dunelm tend not to maintain a core furniture line, preferring instead to keep introducing new ranges which often sell out, never to be seen again. The result, as you have found, is a lot of disappointed customers.

Sorry I couldn’t be of more help but I do indeed sympathise.

Best wishes

Brian – Sofi sofa no longer available at John Lewis – where can I buy one???? READ MORE…

Hi Brian, the Sofi range is currently pretty much sold out atm, we don’t know when it will be restocked. Sorry!

Alison – Can you tell me if the 3 drawer Cary’s bedside cabinet in grey will be back in stock soon? READ MORE…

Hi Alison, based purely on past experience, probably not.

Phoebe – Hello I purchased the estate dining table and bench in august from John Lewis. Unfortunately the table is faulty and since then it hasn’t come back in stock to get a replacement. John Lewis have been extremely unhelpful and not able to provide accurate data regarding when the item is in stock or coming into stock. Please can you help me get a replacement table. I spent a lot of money to get this table and I would really like this to be resolved now after spending hours on the phone to customer service. READ MORE…

Hi Phoebe, sorry to hear about this issue. Unfortunately, the Estate range is manufactured in India and is only available via John Lewis. If John Lewis are unable to give you a date when the range will be restocked then the only course of action open to you is to request a refund which I’m sure they will be able to arrange for you.

Best wishes.

Cathie – I have a Frome armchair in Riley plain fabric teal, bought from John Lewis in August 2021. It is so comfortable, I want another to match but JL do not offer this fabric any more. Is it still available, maybe from another company or even by special request from JL. READ MORE…

Hi Cathie, John Lewis do sometimes offer the option of 7 day delivery on some chairs and furniture. These are pieces which have been ready made and are not the same as the made to order option where you have a wider choice of finishes. They will usually be covered with an alternative fabric colour to the rest of the range.

Alas, these options do sell out and are not always restocked. It is a shame because it does leave some people disappointed.

Sorry I couldn’t have been more help.

Neville – We have contacted JL, to see if they have a show room for Hemingway Dining Room furniture. They do not. Do you have a show room where we can view this range? READ MORE…

Hi Neville, the Hemingway Dining Range is available on-line only, I am afraid.

Best wishes

Pauline – Have been trying to get the bedroom Albany chest of drawers and bedside cabinet for ages from John Lewis. Been out of stock for ages. Had the range been discontinued? READ MORE…

Hi Pauline, alas products sourced from overseas continue to experience very long and unpredictable delays. We have seen some lines being discontinued and then suddenly re-stocked with no notice so it would be unwise to make any guess one way or the other, I regret to say.

Sorry I can’t be of more help, and I really do mean this.

Best wishes

Anthony – Afternoon looking at your clarkson sofa bed A 2-seater sofa with a pull-out double bed frame inside. W175 × D82× H65 cm £619 plus delivery. I know it says D82 cm but could you tell us what total depth will be when bed folded out Or a diagram to show please. READ MORE…

Hi Anthony, the bed section will extend to the length of a standard single/double which is 190cm, or 6′ 3″ in old money.

Best wishes

Charlotte – Hello, I would like to see the John Lewis Lozenge Grand 5 Seater RHF Chaise End Sofa, Metal Leg in a showroom. John Lewis advised this comes from a supplier so it’s not in any stores. Please could you advise where the supplier show room is? READ MORE…

Hi Charlotte, the Lozenge Sofas are manufactured in Poland and will be supplied direct to the end customer. It’s unlikely there will be a showroom as such.

John Lewis are a multi-channel retailers and, regrettably, have limited space to display all of the furniture ranges available within their stores.

Kind regards

Hannah – Hi the little professor armchairs are no longer available at John Lewis , we live in Hampshire and can visit your showroom – do you hold stock of the armchairs? READ MORE…

Hi Hannah, the ‘Email me when available‘ link on the product page at is the most efficient way of getting hold of this popular line which does, regrettably, sell out from time to time.

Kind regards

Pat – Can you please advise us as to the weight of Ready Assembled Cream Corner TV Unit & Alderley Large Ready Assembled Sideboard? READ MORE…

Hi Pat, for information about the Alderley range please contact the Supplier Helpline – 0208 517 4756

Kind regards

Loretta – I have ordered 3 of your wardrobes via amazon and 2 have arrived with all parts fine but 1 has arroved with an incorrect part we are happy with the item but need number 8 part resent out as the one we have is too small and with the holes drilled in the incorrect place. READ MORE…

Hi Loretta, we don’t sell a wardrobe on amazon so can’t really help. It is likley you bought via a thrid-party seller on the amazon platform and you should contact them directly if you are able. If not, amazon help centre is your next best option.

Kind regards and hope you get this resolved.

Gemma – Can you please advise where stock the full livingstone collection please? READ MORE…

Hi Gemma, only argos I’m afraid. Sorry!

Best wishes for the new year 🙂

Bernadette – I would like to see a 4-seater sofa and sit on it but cannot find it anywhere in the UK in a John Lewis branch. Is there another supplier who may have this item in stock to view? READ MORE…

Hi Bernadette, you don’t say which 4-seater sofa it is but if the name begins with John Lewis then the answer will very likely be no, I’m afraid.

Best wishes

David – Can you advice if the following item is available to buy anywhere. Tropez Console Table A slimline table ideal for a living room or hallway W110 × D53 × H75 cm £199 READ MORE…

Hi David, the Tropez range is currently all but sold out with only the nest of tables still available. It could be a while before the console tables are restocked and I can’t guarantee they will be, I am afraid.

Best wishes

Christopher – Please can I come and buy a dining table from you today??? Valemont – black Desperate for this for Christmas? READ MORE…

Hi Christopher, the Valemont Dining Table is only available to order online from Dunelm I am afraid. They do have the black table in stock for delivery on the 29th, if you order today.

Assuming you need a table more urgently than this, I can only suggest you try argos where you should be able to buy something suitable in store either today or tomorrow.

Sorry I couldn’t be of more help and I hope you manage to get sorted. Best wishes.

Al – I’ve been looking on the very site for months now for the 6 drawer bedroom Vankaa chest of drawers and it is not showing on their website at all. They do have the 3 drawer chest, bedside cabinets and tall boy but no sign f the 6 drawer. Do you know if it will be available again or do you know if it’s available under a different name elsewhere. READ MORE…

Hi Al and thanks for getting in touch. I’m not aware of the Vanka range being sold elsewhere but can’t rule it out. I have checked the usual suspects (argos, dunelm, next, etc) to no avail.

However, in such cases you’ll find the product is supplied directly from the manufacturer and not held in stock by the retailer, so the availability of individual items is uniform throughout.

Although, in this case, the main product image does show a 6-drawer chest I don’t think this was ever available and it’s a situation that isn’t so unusual as you might think. Sometimes a range is conceived with an array of options that never make it into full production for one reason or another and I think this is maybe the case with the Vanka collection?

It is possible that the range could be extended in future but we don’t have any insight into such decisions and is not something that we can predict. Based on previous instances though, I would expect not.

Sorry I could not have been of more help and hope you find a suitable alternative. And, best wishes for the New Year!

Matt – I’m interested in getting the Haegan Storage Cabinet in Oak as we already have the matching sideboard. JL seems to be sold out, I did request to be emailed when back in stock, although it now seems they won’t be back in stock. Does this mean this item is now discontinued? Is this range the same as other retails sell under the names Milano or Finn? READ MORE…

Hi Matt, if there are ongoing supply problems then JL will often mark products as no longer available because they don’t have reliable information to advise otherwise. It isn’t unusual for these items to reappear at a later date without notice though.

My instinct with the Haegan range is that it will not be restocked since much of the collection has been depleted for a considerable time. It is worth checking the site now and again however, just in case.

With regards to the similar products you mention, I am not aware of these but it is highly unlikely they are the same product for the simple reason that if there was stock available John Lewis would have it.

I would also be careful trying to match existing furniture with what appears to be a near enough alternative since products with a natural woodgrain finish can look altogether different when placed next to each other. Even items from the same range can have significant differences in shade if there has been a long time gap between manufacture.

Sorry I can’t be of further help, this an issue with a lot of furniture range at the moment and we can only hope it gets better in the new year.

Shaun – Can the Carina 120 cm Round Dining Table be purchased WITHOUT the chairs? READ MORE…

Afraid not Shaun

Maggie – Hi, I am interested in buying the Grayson coffee table in light oak. I understand it is out of stock in John Lewis. Can you please tell me if and when it will be available. If it is not going to be available I can look for something else. If you have one in your premises I can come and pick it up as I live in Poole. READ MORE…

Hi Maggie, the Grayson range does sell out quite often and the best option is to use the ‘Email me when back in stock‘ option on the John Lewis site. When items are restocked they can sometimes sell out again just from these lists alone.

Hope this helps and best wishes.

Gill – Hello, I am looking to view the Charlotte sofa range but there are none available in John Lewis stores. Are you able to offer any suggestions…thank you. READ MORE…

Hi Gill, unfortunately John Lewis don’t have the space to display every item in stores and, as is the case with the Charlotte range, they are available online only.

There are a few sofas from the Charlotte range available for 7 day delivery – see here… The made to order sofas are currently on a 3 month timeline I am afraid.

Sorry I’m not able to be more help. Best wishes

John – I am considering buying a Halo leather sofa and two professor chairs. Have you a show room? READ MORE…

Hi John, the Halo sofas and chairs are on display in John Lewis stores.

Barbara – Who sells dining table and two chairs in Bromley Oak. I have the large side board and tv corner unit. If not in Bromley Oak what is is the nearest to it? Hope you can help, thank you. READ MORE…

Hi Barbara, the Bromley range is exclusive to Dunelm and the Oak variation has been very popular, hence the lack of stock.

We will reach out to Dunelm to see if they know when the table and chairs will be back in stock.

UPDATE [22/11/22]: Dunelm say the oak table and chair set is now discontinued.

Barbara – Thank for your answer. What is the nearest wood to the colour of bromley oak? Thank you

Hi Barbara, that’s a difficult one to answer since there are so many options available which are all described as oak but will vary quite a lot in shade. Even items from the same ranges don’t always match parfectly.

What I would suggest is taking your time to look for alternatives you can see up close rather than images on the internet to ensure you get something with a finish you’ll be happy with.

Best wishes

Nigel – I am interested in the Montreal 2 door wardrobe oak, but would like to know if it assembled by the delivery team. I have asked John Lewis customer services who say it is self assembly, but on your website you state it will be professionally assembled in the room of your choice. Can I ask which is correct. READ MORE…

Hi Nigel and thanks for getting in touch. Originally, the Montreal Range was fully-assembled with the exception of the wardrobes which were delivered partly-assembled with final assembly carried out by the delivery team.

It now looks like John Lewis have changed this to self-assembly with a link for assembly instructions added. The range has been out of stock for sometime and has only recently come back into stock, hence the oversight on our part for which I apologise.

You can see on the product page at that there are 3 old reviews which confirm the wardrobe was indeed assembled by the delivery company. Admittedly, these are from 2015/18 though.

Sorry for the confusion and best wishes

Sue – Can you please provide details of what is required to assemble Harvard TV stand. Also, are doors already assembled to the unit when delivered?. I will appreciate detailed information. READ MORE…

Hi Sue, the Harvard Units come part-assembled, with doors already in place, so you just need to attach the legs and door handles, which are packed separately to avoid the risk of damage in transit. The 3 internal shelves will also need fixing in place, which is very simple to do as they rest upon small brackets supplied which simply push into the sides .

That’s it. 🙂 The delivery guys will also take away the packaging, if required.

Graham – How should you clean the ceramic top of a Mira Dining table, the information sheet that came with the table has excellent instructions on the care of the wood but no mention of the ceramic surface. READ MORE…

Hi Graham, the ceramic surface is very durable and requires no special treatment, you can clean as you would with any other hard surface – with a damp cloth and a little detergent, for example.

Kind regards

Marie-Anne – I am interested in purchasing the Marlow wardrobes off white from John Lewis . I have contacted customer services and they do not seem to have any examples to look at. Would you know where I can look at them before I buy . I am in Winchester but can go to London if necessary. READ MORE…

Hi Marie-Anne, the Marlow Wardrobes are on display is selected stores. You can check which store by checking the link on the product page at below the Add to Your Basket button as highlighted below:

Check in store

If you let me know exactly which wardrobe you are interested in I will see if I can find a store with it on display for you?

Salvinder – Gallery Direct Denton Sideboard – W120 × D40 × H79 cm – The photos do not show the inside of the cabinet. How many shelves does it have? READ MORE…

Good morning Salvinder – the Denton Sideboard has a pair of internal shelves (one each side) which are height adjustable (3 positions).

Thank you for getting in touch.

Carol – I would very much like to re-cover my existing Parker Knoll three piece suite with the Angus Kashmar Chenille Red material that is on the Dunelm Snuggle sofa. Do you sell this material or could you let me know the manufacturer or where I can buy it please? READ MORE…

Hi Carol, you can buy the fabric from, (link)
Kashmar SKU: E1860-vintage
Thanks for getting in touch and best wishes.

Dee – Hi could you please tell me if I can buy matching bedside drawers for the Padma 5 Drawer Tallboy Chest? I see a different one but I want the same look and handles as the tall boy and 6 drawer set. I do hope you can help as I have been looking everywhere for a set like this? READ MORE…

Hi Dee, there isn’t at present a matching bedside option and there are currently supply problems with the Padma range because it is made in India, so it is unlikely the range will be expanded in the near future. If there is sufficient demand I’m sure John Lewis will be looking to add this option but it would likely be well into the new year if or when they do this.

Sorry I can’t offer a more specific response. Best wishes anyway.

Salvinder – Re: HOLBROOK 2 DOOR CABINET MINT 1200X400X790MM – The photos do not show the inside of the cabinet. How many shelves does it have? READ MORE…

Sorry Salvinder, we don’t have anything by that name, can you check and clarify?


Deirdre – Hi I live in Northern Ireland. I want to purchase a Rabat 2door sideboard. I cannot find anyone to deliver to NI. Do you have any stockists in either NI or RoI? READ MORE…

Hi Deirdre, please contact: [email protected] who will be able to arrange delivery from UK mainland. There will be a cost involved though.

Best wishes

Sara – Hi, I would really like the deco TV unit and sideboard. Could you tell me please if you think it will come back into stock or be discontinued? READ MORE…

I’m afraid it looks like this range has been dropped by Dunelm, Sara.

Geraldine – Hi, I am trying to find out the width of the cushion you sit on in the Groucho armchair. I have contacted John Lewis but all they can tell me is the overall width. It would be wonderful if someone could answer what I thought was a simple question? READ MORE…

Hi Geraldine, the cushion width is 65 cm at its widest point (front) and 55 cm in the middle.

The Groucho range is currently on display at John Lewis stores in Cambridge and Cardiff

Best wishes.

Shirley – Hi, I contacted you previously about the Padma Tallboy which I purchased from John Lewis in July but which was then out of stock and never delivered although I have four other items in the range. You informed me that it was still being made and would come eventually. It still hasn’t and JL are now cancelling my order and making a refund. Will I be able to get one elsewhere? I need this as it’s the only size that will fit the room and complete the set. Thanks very much. READ MORE…

Hi Shirley, we explained before that global distribution problems were the cause of many delays with a lot of furniture ranges, not just Padma – which is made in India. I suspect that John Lewis have cancelled the order because they still have no certainty as to when the new stock will arrive. You will not be able to buy the units elsewhere because the range is exclusive to John Lewis.

I appreciate the frustration but there isn’t anything we can do to expedite this for you. Best wishes.

Steve – Hi I wondered if you could help me. On the John Lewis site in the Portsman bathroom Furniture range I believe they sold a light grey floor standing open shelf unit with wicker type pull out baskets, I can no longer find it but think it was in the Portsman range as we have the wall vanity cupboard and wanted to match it up. I would be grateful if you could advise if we could still obtain the item and look forward to hearing back from you. READ MORE…

Hi Steve and thanks for getting in touch. The units as you describe have not been part of the Portsman Range but there are so many similar styles of bathroom furniture available these days that it is understandable you may have thought otherwise.

Next, for example, have a range by the name of Malvern which is the same style and does have some options with baskets. There will be other better examples, of course, but this is the one that first sprang to mind.

Sorry I couldn’t have been more help and best wishes.

Sue – Can you please confirm overall height for the Dante sofa & lounge chairs – as 90 cm seems very low. Thank you. READ MORE…

The height of the Dante sofa is 80 cm and the armchairs are indeed 90cm. The Dante range is currently out of stock though, save the Dining Armchairs.

Kind regards

Wendy – Hi Could you tell me if the seat cushions on the Paulo sofa are foam or fibre? READ MORE…

Hi Wendy, thanks for getting in touch. The cushions are foam filled.

Kind regards

Paul – is it possible to purchase the Lola glass dining table on its own and if so how much would it be? READ MORE…

Hi Paul, the Lola range is fairly new with stock expected in early December. At present only the dining sets and coffee table are available to pre-order but the table may well be available on its own at this time, depending on stock availability.

Please check the site around the 2nd week in December.

Loraine – Hi I have ordered the lorn table and bench and understand it is a good idea to oil it when it arrives? Can you please recommend a particular oil? READ MORE…

Hi Loraine, a quality clear Danish Oil is recommended for use on interior oak furniture. It will help prevent against stains and protect the wood from drying out, as well as enhancing the finish. A light application at monthly to 6 weeks intervals is ideal.

The best brands are Barrettine, Colron & Rustins

Natalia – Hi I have had an email stating I have a cancelled order but I have not ordered anything from yourselves. READ MORE…

Hi Natalia and thanks for getting in touch. We don’t send out such emails so you can safely disregard this. Sorry you have been inconvenienced in this manner.

Roma – Interested in purchasing ceramic topped table from john Lewis. Can you clarify colours of table top. Is it cream cream/beige or grey tones? Is it possible to get a swatch sample of the ceramic top? READ MORE…

Hi Roma, I assume you are referring to the Ebbe Gehl Mira Range? The colour is predominantly grey. The tables are currently on display at John Lewis stores in Cardiff, High Wycombe, Newcastle & The Trafford Centre, Manchester.

Jo – Where can I view the Swoon Rubik sofa? READ MORE…

Hi Jo, the Rubik sofa range is only available online and isn’t available to view in stores. Thanks for getting in touch and best wishes.

Angelo – Good afternoon Please can you tell me if you offer the Hairpin Tall Bookcase in light oak as I would like to match my office desk from the same range I just bought in the same colour (Light Oak) Thanks. READ MORE…

Hi Angelo, afraid not. The Hairpin range was originally available in light and dark but John Lewis are currently only stocking the desk in both options. The bookcase is currently only available with the dark oak finish.

I appreciate the frustration but due to supply issues JL are now prioritizing stock levels in at least one colour rather than having some of one finish and some of the other. This has been a major issue over the past couple of years and is unlikely to be fully resolved until next year.

Best wishes

Kerry – I am just about ready to order my marlow wardrobes from John lewis. 300cm wide x 220cm high 6 doors. No mirrors or drawers. My builder is taking space from am adjoining bedroom. He is taking 310 x 230. Will this be OK for them to be assembled and pushed into place. Or what would you suggest as minimum space? Labour to move the stud wall is very expensive so just want to get it right. Many thanks. READ MORE…

Hi Kerry, you don’t say what the existing room space is so I can’t give you a definitative answer. However, there needs to be sufficient floor space for the units to lie flat during assembly as well as working space for two people. If you explain this to your builder he should be able to advise further.

I would caution against ordering the wardrobes until you are confident the installation team will have sufficient access.

Best wishes.

Halo – Hello there, we have the reflex dining set via John Lewis and are hoping that there is a matching sideboard available? READ MORE…

Hi! There isn’t a matching sideboard Halo but it’s a nice idea.

Thanks for getting in touch 🙂

Peter – John Lewis are out of stock for the Walnut Carved Bedside & Drawer Chest – can I source this from you, or others directly? READ MORE…

Afraid not Peter, the Carved range is exclusive to John Lewis and is, frustratingly, often sold out. The Email me when available option on the John Lewis product page is your best hope since you’ll get to know as soon as the pieces you want are back in stock.

Best wishes