Contact

To get in touch or to leave a comment please complete the web form here…

Alan – We would like to purchase two halo little professor chairs in antique leather however, it seems they don’t do this any more at John Lewis. Can we order a special? Regards
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Hi Alan and thanks for getting in touch. The Little Professor chairs are made to order and are currently not in stock. There is, however, a ready-made range which are normally held in stock and the Antique Whisky option is one of them. Regrettably, it’s also the most popular and is, alas, also out of stock.

It’s likely to be well into the New Year before they become available again, I am afraid. Sorry for the inconvenience, it’s taking a while for the world to bounce back to normal and nobody is more frustrated by this than we are. Best wishes.

Liz – I am interested in the 3 seater sofa. We already have chairs and table purchased from John Lewis. Can you tell me the delivery details of the sofa!
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It depends which sofa it is Liz? Some are available for 7 day delivery, some are made to order and will typically take much longer.

Jayne – Hi I recently ordered double Berlin wardrobe unfortunately it doesn’t fit. The delivery drivers were extremely helpful and said there was a wardrobe slightly lower in this range as a double wardrobe. They also suggested possibility of top not being glued down so could remove screws and top to help get up the stairs. I can’t see another version on very can you assist me in purchasing this wardrobe?
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Sorry to hear about this Jayne but both of the wardrobes in the Berlin range are the same height. The wardrobes are also only supplied in a part-assembled state I am afraid an not be supplied un-glued since this would make them, essentially, a self-assembly furniture piece.

I hope you manage to find a suitable alternative. Kind regards.

John – What are the internal dimensions of the abacus narrow cupboard?
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Hi John, I currently only have external dimensions for the Abacus range. I will update this response in due course and thank you for your patience.

The dimensions are W41 x D40 x H62 cm. Sorry for the delay.

Louise – I’m interested in buying a Halo Little Professor Petite 2 seater sofa but would like to try it out before I buy it. Do you have anywhere we can view it?
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Hi Louise, the Little Professor range is currently out of stock and not on display in stores. There is currently an 18 week lead time for the 2-seater sofa.

Sorry I could not more helpful. Best wishes.

Ingrid – I’m desperately trying to buy an Estate dining table from John Lewis for quite some time. When they do come available online they sell out in minutes and I’m not fast enough to secure one. Surely such a popular range must be sold by some other retailer could you let me know where to go to buy it ?? Thanks
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Hi Ingrid. The Estate Dining Range is exclusive to John Lewis & Partners and is not sold anywhere else. I apologise for the stock issue and thank you for your patience. I appreciate the frustration.

Sue – John Lewis have advised me they do not have any Hemingway dining furniture and have no idea whether they will get any in the future. Surely, someone else out there must be trying to sell your furniture? Please let me know where to go to buy them. Thanks
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Hi Sue, I can assure you that the Hemmingway Dining Range is currently out of stock and not available to buy anywhere else. Some pieces will be available in the next few weeks though. Thanks for your patience.

Deirdre – Hi can you tell me when I can purchase/ order a MIAMI three seater sofa in mustard. “Very “do not have it in stock. Thanks
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Hi Deirdre – I am afraid the Miami sofas are currently out of stock. Best wishes.

Agnieszka – Hi ,I am looking for Camberley 5 drawers chest dark oak, unfortunately your website is not opening when I try to buy

Hi Agnieszka – The Camberley option you require is currently out of stock. Sorry for the inconvenience.

Annmarie – Hello I ordered via “Very Catalogue” a furniture bundle of Versailles 1 x single wardrobe, 2 x bedside tables & chest of drawers in Indigo & white. I ordered the pre-assembled version to make our lives easier. Unfortunately although I did measure prior to ordering this bundle. When the delivery drivers tried to get the wardrobe upstairs to our first floor it would not go upstairs as ceiling height about 2.5cm to low to allow it to be manhandled into a position to then get it up the stairs.

The drivers suggested I keep the bedside tables & chest of drawers & check with Very if they could provide a non-glued version of the same wardrobe. I found “Very” customer services very unhelpful disinterested & unknowledgeable.

I know you don’t supply direct to the public but was wondering if you could advise me if you do have an unassembled or non-glued version of this single wardrobe that I could order from you or via “Very Catalogue” & what the product or reference number would be that relates to it this non-glued version. Otherwise I will have to reluctantly return the 2 x bedside tables & chest of drawers back to “Very” & look elsewhere.
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Hi Annmarie – Sorry to hear about this. Firstly, we do not supply the furniture so, regrettably, are unable to be of much help. It sounds like the drivers were trying to be helpful but the way the furniture is manufactured and distributed does not allow much scope for requests such as this and your only recourse would be to return the entire shipment.

I appreciate the frustration and hope you are able to find a suitable alternative. Best wishes.

Patricia – I am the happy owner of the Hemingway sideboard, the bureau, the nest of tables and 2 lovely round side tables. I have just moved house and now would like to get hold of the Hemingway console table for my new hall. This does not appear to be available anywhere. Can you please let me know if I am going to be able to get hold of this item and, if so, when and where? Thank you
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Hi Patricia, glad to hear you are enjoying your Hemingway furniture and sorry that you are currently unable to complete the set, I appreciate the frustration. The Hemingway Living Room Furniture range has been incredibly popular and has sold out many times. The good news is that the console table will be restocked in due course but the bad news is that I am not able to give you any timescale as to when this will be. Distribution channels are severely disrupted at this current time and it is going to be while before things return to normality.

I appreciate your patience and hopefully your wait will not be too long. Best wishes.

Deirdre – Please can you advise where I can buy the MIAMI two / three seater sofas. Can’t find where. Many thanks.

Looks like they have now sold out I’m afraid Deirdre. Apologies for the disappointment.

Cynthia – I am looking to purchase the Conran Balance Wide Shelving in Charcoal. Can you accommodate?

Hi Cynthia, you will be able to order the balance shelving unit when it is restocked at John Lewis. Afraid I have no information as to when this will be though?

Stewart – Show wood four drawer chest of drawers in nougat. We are interested in this item but John Lewis says out of stock. Is this item likely to be available again in the near future or is it discontinued. Thanks.

Hi Stewart, yes it likely to be restocked – we are unable to give any specific timeline though. Sorry for the frustration.

Pam – I can’t find any retailer, including John Lewis that currently have stock of Hemingway furniture. Please could you advise me if it is still available and where.

Hi Pam, the Hemingway range of living room and dining room furniture is exclusive to John Lewis & Partners. For the avoidance of doubt, this means it will not be available anywhere else. I am sorry they currently don’t have the items you are after and appreciate your patience. Best wishes.

Chris – Hi, I am interested in the swirl metal bedframe but note that it’s only available in sizes up to Kingsize. I am looking for one of these in Superking, can you help me please?

Hi Chris, the Swirl Range is part of the ANYDAY collection, created to offer excellent value for money on a range of products and, unfortunately, this means that not every variation will be available. Sorry for the disappointment.

Sarah – Hi I have a question about the Croft Collection furniture. Is there anywhere I can go and view it? John Lewis do not have it on show in any store currently. Also, I see the sofa comes with 2 scatter cushions….am I right to think that these are not fixed and can be removed or moved if desired? I look forward to hearing back from you.

Hi Sarah, you don’t say which sofa it is but John Lewis have limited floor space for displaying furniture and some items are available online only. Scatter cushions are not normally fixed in position though and can be moved.

Lauren – I have been waiting for John Lewis to have stock the Ebbe Gehl Mira Ceramic Top 8 – 10 seater extending dining table. they have no idea when they will have back in stock – I need a guide to how long I am going to have to wait – Can you help – I understand there is no where else to purchase this table except through John Lewi

Hi Lauren – the Mira tables are manufactured overseas and are subject to delays caused by the global shipping backlog. The added complication is that container rates have increased to over ten times the normal rate and John Lewis do not want to pass this this cost on to customers, they are therefore holding back on restocking some items for the time being.

I appreciate the frustration but, with much of the world being on lockdown and the consequent surge in demand for products of all kinds, it is going to be some time before things return to normal. Best wishes.

Cassy – Could you please tell me if it is possible to still buy the Alderley part assembled triple wardrobe in cream and oak please kind regards

Apologies but but the cream/oak option was discontinued some time ago Cassy.

Sue – I am trying desperately to buy four Hemingway dining chairs with the rattan backs, two carvers and two ordinary Hemingway design dining chairs. I have tried John Lewis from whom I have already bought the Hemingway large extending dining table, two sideboards, two round lamp tables and one oval Hemingway coffee table. Are you able to supply the chairs to me directly please? John Lewis have emailed to say they will contact me when they are able to obtain them but, can you advise me of any other furniture retailer to whom I can go in order to buy the four chairs please. Many thanks

Hi Sue, The Hemmingway range is exclusive to John Lewis and is not available anywhere else. I appreciate the frustration but the world has been in virtual shut-down for the past 18 months and there are going to be ongoing delays in the distribution process for some time yet. John Lewis will be in touch when the items you require are back in stock. Best wishes.

Andrea – The Regal 3 draw bedside cabinet states the width as being 121 surely this is incorrect, can you please give the correct width. Many thanks

Thanks for pointing this out Andrea, the correct width is 39cm. Best wishes.

Suzanne – I am a member of the public and would like to buy one Hemingway dining room chair. Please can you let me know where I can buy one.

Hi Suzanne, you can buy one from John Lewis when they are back in stock. Thanks for getting in touch and have a nice weekend.

Jan – I am interested in the show wood 4 drawer chest in nougat. John Lewis shows out of stock, is this item likely to be restocked.

Reply – Yes, we hope the range will be restocked in the near future.

Simon – Where can my client sit in an Elevate Power Recliner Armchair please? We are based near Peterborough – a Central London retailer would suit if available, many thanks.

Reply – Please call John Lewis on 03452 661805 and they can tell you where the sofas are on display near to you.

Alison – Hi, we are very interested in purchasing the Oliver 2 seater and 4 seater. Is there anywhere that we can go to to view the furniture? I have spoken to John Lewis but they do not have this range in any stores. Thank you.
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Regrettably, the Oliver sofa range is not available to view in stores. Thanks for getting in touch and best wishes.

Jennifer – Hi , I went to John Lewis in Cardiff and decided I would like to buy the extending dining table seating 6 to 10, oak. I saw the bench and wanted to buy that too. I went online today to J L and they no longer have the bench and the table has increased from 699 to 799 price. I would still like to buy the table, but can I get a bench to go with it ? Thanks for your help.

Reply – Hi Jennifer, there are a few tables which could match this description so I am speaking generally here. The easiest way to do this is to go online to johnlewis.com and it will show if any stock is available, is being discontinued or you may be alerted when stock comes in.

Regarding the price increase, there have been severe delays in worldwide shipping and the costs of containers has, in some cases, increased 10 fold over the past 12 – 16 months. Inevitably, all retailers will have increased prices to cove this or, simply held off until shipping prices return to normal. This does mean that many items are out of stock at the moment, as you have found, and, hopefully, it will not be too long before the situation improves.

Apologies for the inconvenience and best wishes.

Lydia – Parisian Ready Assembled Mirrored Wide 3 Drawer Chest Hi, I have this set of drawers and have managed to knock one of the handles off with my hoover!! Can you let me know where I can buy replacement please? I can’t fix it back on because I tried using superglue and I have ruined the receiving end on the handle so the screw won’t screw in any longer.
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Reply – Sorry to hear Lydia. The Parisian range is supplied ready-assembled and there are no spare parts held in stock anywhere. You can, however, buy crystal-style handles from amazon and you should have no trouble fining a similar style. You will, however, need to replace the full set in order for a perfect match but they are not expensive.

https://www.amazon.co.uk/drawer-knobs-crystal/s?k=drawer+knobs+crystal

Lorraine – Hi We have purchased the Wilton ANYDAY dressing table, stool, headboard and bedside tables from John Lewis, but are struggling to find a dressing table mirror to match – do you happen to do one by any chance?
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Reply – Hi Lorraine, the Wilton Bedroom Furniture range does not include a matching mirror I am afraid.

Kaye – Recently purchased the rattan Marlow Garden chair and coffee table. Please can you advise when/if the Marlow corner modular sofa and matching table and 6 chairs will be available ? Thank you
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The Marlow range is likely to be restocked around March/April 2022.

Mike – Hello I would like to purchase 6 Dante dining chairs. Can I do this with you, if not please could you direct me to a supplier, not John Lewis, as they are out of stock. Thanks
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Hi Mike, since the Dante range is exclusive to John Lewis & Partners, and they are out of stock, there is not much more I can say other than I appreciate the frustration.

Rick – Is this item available from anywhere? Chevron Round Garden Side Table W40 × D40 × H53 cm?
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Hi Rick, the Chevron Garden Furniture range is exclusive to John Lewis & Partners, so no. For more information regarding supply problems with garden furniture please see here…

Lee – I have recently purchased the Athens 4 piece corner set with table and chaise but we are missing 1 cushion, would it be possible to purchase a cushion from yourselves?
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Hi and thanks for getting in touch. If parts are missing than you will need contact the retailer in the first instance. The Athens Garden Furniture range is sold by very.co.uk and the easiest way of resolving the issue is to request a return since they will not have any spares in stock.

Returns and collections are free of charge within 28 days.

https://www.very.co.uk/web/en/next-day-delivery.page

Charlie – I’m very keen to purchase the St Ives Garden furniture set and I have been on the ‘notify me when in stock’ at John Lewis. Do you have any visibility on when you/ John Lewis might be in a position to sell this stock again?
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Hi Charlie, I am afraid supply chains are still severely disrupted and it is going to be a considerable time before things return to normal. As a consequence I am not able to offer any further advice other than to say that, since we are now at the end of summer, priority will be given to other types of furniture which are also in short supply and it is unlikely that St Ives range will be restocked before next Easter.

So sorry you have been inconvenienced. Best wishes.

Nita – I ordered the Neptune sideboard from the very catalogue where you have a video stating “DELIVERED TO ANY ROOM” and yet this morning I have had to cancel this order due to me receiving a text stating delivery only to Hall or Doorstep ?
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I cancelled due to being elderly and could not possibly manage to receive such a heavy item expecting one to get it to my Lounge. The video on Very is false advertising this is why I ordered this particular item due to your statement on video. I would appreciate a prompt reply.

Hi Nita, you are correct that the video does say delivery is to any room but this dates to pre-covid when it was a normal feature. Alas, this affects all deliveries and it will be sometime before things return to normal.

Very do have a notice on their site regarding changes to normal delivery services although, I have to admit, the link to this page is not as prominent as it could be.

https://www.very.co.uk/web/en/next-day-delivery.page

There is always a chance that the delivery drivers will agree to help you on the day but it is at their discretion and I would not recommend ordering at this time since you would be taking a gamble that may not pay off.

I am sorry this has caused you such inconvenience and hope things change in the near future. At present I am not able to say when this will be though.

Best wishes.

Bernard – Can you possibly tell me who sells the chairs to the radar dining table please?
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Hi Bernard, both the table and chairs are a limited edition range and the chairs have already sold out I am afraid. Sorry for the disappointment.

Paul – Looking at Dante corner garden furniture on your website at £999 but the same one at John Lewis is £1500 can you tell me we’re there is other stockists please?
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Reply – The Dante Corner Sofa @ £999 is out of stock. The Dante Corner Dining Set with dining table and 2 stools @ £1,599 is in stock but there are currently only 4 left.

Anna – I wonder if you can help me, I have a Prague wardrobe and have broken the mirror door, do you have any contacts where I can get a replacement as searching the Internet is impossible, any information you have would be great, thank you.
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Sorry Anna no, it is unfortunate that sometimes glass and mirrors do get broken and it is simply not economically viable for suppliers to keep spares in stock since, although no comfort to you, such instances are incredibly rare.

With similar cases we have advised contacting a local glass merchant who may be able to supply a replacement mirror with the necessary holes drilled out. This is often not as expensive as you might think?

So sorry that I could not have been more help, I appreciate how frustrating this can. Best wishes.

Sue – I bought the 6 part Porto set in white from Marks and Spencer. Unfortunately the back is missing from one of the chairs. Marks and Spencer can’t help replace the chair or the back. Do you know whether it’s possible to buy a single replacement chair?
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Afraid not Sue since the line is currently out of stock. I sincerely hope that M&S offered you a full refund?

anon – Hi, I am wanting to buy the kayla 2 seater sofa from argos however it is out of stock. can you give an indication when it will be back in stock as i will hang on for it to come in. Please let me know if it will not be available for a while and ican look elsewhere.
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furnitureco uk – Sorry but we can not guarantee when items will be restocked but the Kayla range has not been discontinued so, unless it is urgent, you should be OK to wait a while.

Nick – In 2019 we purchased from John Lewis a range of Tokyo units. The units were finished with the 84126003 Drayton, Silver, Light, Band A fabric with contrasting cushions in 8412001 Drayton Charcoal.
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We wish to order an additional matching LHF 120cm large One Arm Unit from John Lewis, but don’t see the Drayton Fabrics on see their website. Can you please advise if the unit can be supplied with the two Drayton fabrics mentioned above. Thank you

Hi Nick and thanks for getting in touch. I believe the Drayton fabric option was a 7-day ‘from stock’ option and not part of the ‘design your own’ selection which explains why this is not currently available.

The 7 day sofas do tend to be a one off design and are not always available later down the line which, as you have found, can lead to disappointment for some customers.

Christine – I want to purchase the Sahara sofa set. The price stated is £799 plus delivery and I understand it is only available from Very, however on the Very site the price is £949. Surely this is not right and if it is ten it is “sharp practice!” Your comments please.
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Hi Christine – The Sahara range has been out of stock for some time and the price listed on here was actually from last year. The cost of sourcing and shipping furniture from overseas has increased a lot in this time and, inevitably, this is going to be reflected in today’s pricing.

The set you want is currently only available to pre-order and you are not obliged to buy it at any price so your claims of ‘sharp practice’ are somewhat off the mark. It isn’t unusual for prices to fluctuate significantly and, ironically, there are never any complaints when reductions are made for comparable amounts.

I am sure you can accept that the difference in pricing is simply a failure, on our part, to update the current price. And, for this, I apologise.

1,278 thoughts on “Contact”

  1. Hello We’re interested in the Burford Collection garden furniture. It is out of stock at John Lewis and they are unable to tell us when it might become available again. Are you able to provide any further information?

  2. I had decided to buy a Grace Kitami from John Lewis. Overnight they have gone from selling these in many colours and sizes to all being completely out of stock. Can you advise where I might get one please – I am looking for a double.

  3. I have just purchased a sideboard and want to adjust the height of the internal shelf. It seems to have steel pins supporting the shelf and spider-like white plastic brackets above the shelf. How do I remove and replace these?

    • Hi, you don’t say which sideboard but either the shelf will slide out before the retaining bracket can be removed or the bracket needs to be prised away from the side by inserting a rigid piece of plastic to loosen it first. Avoid using anything metal such as a screwdriver or blade since this could damage the internal finish.

  4. It is so disappointing that after forking out buying the marlow wardrobe, and waiting 15 weeks for it to be delivered. Then measuring up to make sure the chest of drawers in the same range will fit, I find it has been discontinued! This is such bad customer service.

    • Sorry to hear about this Nicola. Unfortunately, since the fitting is arranged by the German suppliers this has led to problems since Covid restrictions were first introduced and John Lewis have not been able to arrange an alternative option.

      It doesn’t help you, I know, but this is an extremely rare event and I am assured that you have been refunded and offered compensation.

      Best wishes.

  5. Could you please tell me if I can buy the Marlow 6 door wardrobe from any other suppliers or directly from Germany. John Lewis not able to order as there are no fitters they can work with for the time being . Kind regards

    • Sorry Jassim, this is not likley to be resolved in the short term and I am not able to tell you much more than you already know.

      So sorry for the inconvenience. It will be no no comfort, I know, but this is a very popular range and there have been many enquiries in the same vein.

      Best wishes and I hope you find something suitable.

    • Thanks for letting us know Loraine, the units have currently sold out and I do not know if they will be restocked at a future date.
      Sorry for the inconvenience.

  6. Receiving delivery of Halston 5 draw chest 7th June. Are drawers on castors as delivery men can’t take them to my bedroom. So unable to move them myself

    • Sorry Janice, I don’t know which drawers you are referring to – there are no items by that name here?

  7. Hi there, we were looking to buy a Montreal wardrobe to complement our Montreal storage bed. John Lewis are showing it as out of stock. Is there any way you could confirm if this is a discontinued line or will it come back in stock? Many thanks in advance

    • Unfortunately there isn’t a definitive answer to this. The range may well be restocked but we have no way of guaranteeing this for you so the safest solution is to assume not.
      Sorry I couldn’t be of more help Marie.

    • Hi Debbie
      The Taupe version has now sold out, I am sorry to say.
      Very do tend to refesh their sofa ranges quite frequently and this does, unfortunetaly, mean that the popular colour options are the first to go.

      Sorry I couldn’t be of any help on this occasion and best wishes.

  8. I’ve ordered the Marlow wardrobes and wanted to add a chest of drawers but it looks like the range is now discontinued. Do you do another range that would compliment it? It’s the dove grey that I’ve ordered so I want the colour to match, even if the drawers are a different design.

    • Hi Bev
      The nearest match style-wise is the Mix-it range which is part of the Anyday collection at John Lewis & Partners. The colours are different though and you wouldn’t get anything like a close match.
      It is always difficult coordinating different ranges, especially if you want a complimentary finish and, often, the best solution is to opt for a contrasting piece instead. This is going to be a matter of personal taste though and all I can say is that you’ll know it when you see it.

      I’ve not been a great help, I know, but I sincerely hope you find something suitable.

      Best wishes.

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